Job Description

Date Opened: Thursday, July 02, 2026 12:00 AMClose Date: Sunday, July 12, 2026 12:00 AMDepartment: Charlotte-Mecklenburg Police DepartmentSalary: $59,134.00 - $85,004.5 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

The Police Customer Service Supervisor – DCI is responsible for planning and directing the operations of the largest DCI unit in the state of North Carolina. This position is central to providing effective supervisory oversight of employees who manage significant volumes of time-sensitive information in local, state, and national criminal databases.

Must be able to work nights, and report to work during emergency and disaster events to include inclement weather.

The working hours for this position will be 7:00PM to 3:00AM.

Major Duties and Responsibilities:

• Supervise, assign, review, and participate in the work of DCI police support technicians who are responsible for maintaining and updating accurate records of both paper and electronic format twenty-four hours per day, seven days per week.
• Monitor workflow, accuracy and continuity of all reports and entries DCI employees make in local (CJIS- Criminal Justice Information System), state (DCIN-Department of Criminal Information Network), and national (NCIC- National Crime Information Center) databases.
• Coordinate DCI unit work and personnel to ensure DCI employees meet customer service and performance expectations. This includes monitoring staffing levels and assigning or modifying shifts and schedules to meet the business needs.
• Conduct remedial training, coaching, and counseling, as needed. Review and approve time entry, prepare and review performance evaluations with assigned employees.
• Ensure compliance of assigned staff with certification and recertification of required DCI module training.
• Serve as the agency’s Assistant Terminal Area Coordinator (ATAC) to ensure all employees with DCI access, department-wide, comply with state and national regulations relating to access, security, and information management within criminal information databases. This includes assisting with:
  • Approving validation narratives
  • Resetting passwords in DCI and other information systems
  • Gathering and maintaining required documentation for FBI and SBI audits
• Reviews/approves DCI entries and KBCOPS narratives entered by DCI techs for accuracy; maintain statistics and prepare DCI reports.
• Assist sworn and professional staff with DCI related inquiries
• Monitor all KBCOPS reports, narratives, and supplements in queue, checking for accuracy and either approving or rejecting each entry based on procedure

• Performs duties performed by subordinate personnel, including:
  • Talking with victims
  • Reviewing criminal offense reports
  • Producing copies incident reports
  • Managing files & records

• Performs other duties as assigned

Minimum Qualifications:

• Must be a United States citizen
• High School Graduate or equivalent with at least five (5) years of related experience
• OR associate’s degree and three years of experience

Preferred Qualifications:

• Experience working with law enforcement or a professional accreditation program

Knowledge, Skills, and Abilities:

• Experience in organizational & management practices as applied to analysis & evaluation of projects/programs/policies/procedures operational needs
• Administrative & clerical procedures/systems such as:
  • word processing
  • managing files & records
  • other office procedures & terminology
• Laws / legal codes / court procedures / precedents / government regulations / executive orders / agency rules
• Relevant equipment / policies / procedures / strategies promoting effective local / state / national security operations for the protection of people / data / property / institutions
• Thorough knowledge of business English / grammar / spelling / punctuation / arithmetic / good vocabulary

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Adequate vision, hearing, and speech required.

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in turn could result in some level of stress, fatigue, or strain.
• Comprehensive written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions:

Work is performed in an indoor office environment with moderate exposure to atmospheric conditions; moderate exposure to environmental conditions (such as officers, community members, victims, etc.); and frequent exposure to computer screens, files, and phones.

Other Requirements:

Successfully complete and pass all pre-employment evaluations. Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click hereto learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.