Job Description

We are on the lookout for experienced Poker Supervisors to join our team at Leeds Casino!

If you’re a croupier looking to take the next step, then we have opportunities for you!

Location: Leeds Casino

Hours Per Week: 40

Position: Poker Supervisor

Pay Rate: £14 per hour

At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.

We have exciting plans for future growth so joining us could see your career reach new heights!

At Leeds Casino we are seeking for experienced and professional Poker Room Supervisors to oversee the daily operations of the poker room, ensure compliance with gaming regulations, support poker dealers, and deliver an exceptional player experience. The ideal candidate will possess strong leadership skills, extensive knowledge of poker games and procedures, and the ability to effectively manage staff and resolve customer concerns.

Have we got your attention?

About you:

• Previous experience as a Poker Room Supervisor, Poker Floor person, or Senior Poker Dealer.
• Strong knowledge of poker variants including Texas Hold'em, Omaha, Seven-Card Stud, and tournament structures.
• Thorough understanding of gaming regulations, compliance requirements, and responsible gaming practices.
• Proven leadership and team management skills.
• Excellent conflict resolution and decision-making abilities.
• Strong mathematical and analytical skills.
• Exceptional customer service and communication skills.
• Ability to work effectively in a fast-paced, high-pressure environment.
• High degree of professionalism, integrity, and discretion.
• Flexible availability, including evenings, weekends, and holidays.

Benefits:

• 28 days holiday (including Bank Holidays)
• Excellent Career Progression Opportunities
• Contributory Pension Scheme
• Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Duties include but not limited to:

• Dealing table games to a high standard, in line with company policy and procedures.
• Providing a high level of customer service.
• Provides correct game commentary.
• Demonstrates good table security.
• Informs inspectors, Pit Boss or Casino Manager on any players to note.
• Complies with all policies and procedures.
• To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
• To ensure that the company’s equal opportunities policy is adhered to at all times.
• To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
• To attend and conduct meetings as and when required.
• Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
• To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
• To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.

Full job descriptions can be provided on request.

Who Are Merkur?

MERKUR Slots UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. Find out more here:

https://merkurcasinouk.com/about-us/our-careers/#intro

Want to know more? Apply today and our recruitment team will be in touch!

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

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