Job Description

Essential Job Functions including the following but other duties may be assigned:

• Leads and supports Poker team in order to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by and Maryland Gaming and Lottery Control Agency regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications:

• High school diploma or GED is required.
• Minimum 5 years experience in poker, preferably in a supervisory role
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations as related to Poker.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Excellent math skills and the ability to multi-task.
• Must have a professional appearance and be team player.

Physical, Mental and Environmental Demands:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time.
• Must be able to respond calmly and make rational decisions when handling conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.