Job Description

Position: Poker Supervisor

Department: Poker

Supervises the Poker Room on an assigned shift and ensures that games are operated in accordance with established rules and regulations.

Duties and Responsibilities (specific areas of responsibility include but are not limited to):

• Ensures adequate play at each table by making assignments, as necessary.
• Ensures that immediate action is taken on any situation that might be illegal or extraordinary.
• Ensures that all concerns, complaints, and issues are addressed and resolved in a timely manner with professionalism and consistency.
• Assists in maintaining the types of games being played, the limit and buy-in.
• Maintains a comfortable atmosphere in the poker room.
• Keeps an open communication between other departments.
• Maintains proper documentation on all transactions through shift reports.
• Keeps Poker Manager informed of any irregularities.
• Responsible for maintaining a consistent regular attendance record.

Essential functions of the position:

• Must be able to manage or feel objects, reach, and raise for specific job duties.
• Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to stand, walk, or sit for extended periods of time.
• Must be able to work in an environment with high noise levels, flashing lights and large crowds.
• Must be able to read, write, and effectively communicate with all guests and team members in a positive and professional manner.
• Must be able to push, pull, bend, stoop, squat, kneel, climb, reach, twist, lift, and grip throughout a shift.
• Must be able to lift, pull, or carry up to 25 lbs.

Knowledge, Skills, and Abilities:

• Knowledge of all casino-approved poker games.
• Knowledge of Tribal gaming rules and regulations for poker operations.
• Knowledge of Arizona gaming regulations for poker operations.
• Knowledge of Minimum Internal Controls (MICs).
• Knowledge of customer service/public relations techniques.
• Knowledge in supervisory process with Human Resources processes and forms.
• Knowledge of Poker room documents and transactions.
• Knowledge of basic math and money handling procedures.
• Excellent coordination and dexterity.
• Skill in developing and maintaining good working relationships.
• Ability to establish and maintain effective working relationships with team members and guests.
• Ability to work under pressure and be detail oriented.
• Ability to understand and follow through on written or verbal instructions.

Minimum Qualifications:

• High School Diploma or G.E.D.
• Must successfully pass a poker dealing audition.
• One (1) year floor supervisor experience, AND one (1) year Poker dealer experience, or any combination of academic education, training, or work experience which demonstrates an ability to perform the duties of the position.
• Must pass a required math test.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
• Must have employment eligibility in the U.S.
• Must be able to obtain and retain a valid gaming license.