Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.
Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:
Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.
Don’t just take our word for it; experience the growth yourself!
If you don’t know where to start, check us out at www.enshored.com
Pod Operations Team Lead
You will serve as the strategic supervisor and operational "traffic controller" for the digital talent management support pods. In this role, you will lead a team of Growth and Deal Operations Specialists to ensure seamless delivery across brand sourcing, outbound sales development, and back-office campaign execution. You will handle workforce management, monitor throughput consistency, and act as the primary escalation point for any deal mechanics or scheduling bottlenecks, ensuring your team functions as a flawless extension of the client's domestic coordinators.
What You'll Do
What to Bring
○ The "Leader" Mentality: 3+ years of team leadership experience in a specialized BPO, digital media agency, or sales development (SDR) environment.
○ Operational Command: Proven ability to balance workforce utilization, track SLAs, and optimize processes to handle varying ad-hoc client demands.
○ Exceptional Communication: Stellar verbal and written English skills suitable for directly interfacing with U.S. client stakeholders.
○ Hyper-Responsiveness: Guarantee immediate availability and prompt routing of team deliverables within tight U.S. business hour windows.
○ Direct experience working inside talent management, creative agency operations, or influencer marketing networks.
○ High proficiency with platform mechanics across YouTube, TikTok, and Instagram, alongside tools like Affinity, CreatorIQ, and Airtable.
What Success Looks Like (First 90 Days)
About Enshored
Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.
At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.
Enshored powers the growth of ambitious high growth companies by delivering and managing teams of elite outsourcers.
Our 2000+ strong team supports the rapid scaling of our clients, and significantly improves their service quality and responsiveness for their customers.
We specialize in delivering solutions in diverse areas including Customer Experience, Back Office, Sales & Marketing, and Content Moderation for clients from a range of industries, including TravelTech, HealthTech, FinTech, E-Commerce and SaaS. We have been named one of the fastest-growing US companies by Inc. 5000 for five consecutive years.
Founded in 2014 by Ian Jackson and Jeff Bauer, Enshored operates globally and is headquartered in Long Beach, CA.
