Job Description

POSITION SUMMARY: Support the Print On Demand (POD) process at the Bentonville Production Facility by assisting with order coordination, catalog maintenance, production tracking, quality checks, inventory support, kit packing, and shipping activities. The POD Coordinator works under the direction of the Print Production Manager to help ensure orders are completed accurately, efficiently, and on schedule

POSITION COMPETENCIES: Responsibilities associated with each position are a combination of organization-wide and department specific standards. Competencies are evaluated initially during each employee’s Introductory Period using the on boarding plan and manager observations. Thereafter, competencies are assessed on an on-going basis and formally documented annually using the Annual Performance Appraisal Form.

MZ Core Values:

Accountability - Whatever needs to be done is done.

Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Integrity – Always behave ethically and honestly in all our actions. Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Leadership – Everything that happens in the organization accrues to our own account. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.

Teamwork – Everyone works together for a common goal. Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

Job Specific:

Data Gathering and Analysis – Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.

Decision Making – Drawing correct and realistic conclusions and making timely decisions based on available information.

Financial Awareness – Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.

Planning and Organizing – Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Problem Solving – Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Strategic Thinking - Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.

ORGANIZATIONAL RANKING:

Reports To: Print Production Manager

Supervisory Responsibilities: None

JOB FUNCTIONS:

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

POSITION RESPONSIBILITIES:

• Assist with maintaining and updating the POD catalog process
• Assist with all Print On Demand orders & restock fulfillment
• Reviews POD orders to determine timeframe, process for accomplishing project, shipments and billing to the customer
• Enter, update, and maintain accurate order-related information in applicable systems and records
• Assist with tracking order status and communicating updates to the Print Production Manager and project personnel
• Perform assigned quality-control checks on POD orders, printed materials, kit packing, and shipping documentation
• Assist with kit packing, fulfillment, and special project shipments as needed
• Assist with inventory tracking, organization, and supply replenishment; report supply needs to the Print Production Manager
• Maintain organized POD order files, production records, shipping documentation, and related materials
• Actively pursues practices that lead to project cost reductions to positively affect margins
• Maintain a clean, safe, and organized print shop work area
• Support department efforts to reduce waste, improve accuracy, and complete projects efficiently
• Punctuality and Regular attendance are required on the job

MEASURES OF EFFECTIVENESS:

• As observed by manager and others.
• Review of orders and delivery dates.
• Project outcomes and results are delivered in a safe, competent, and efficient manner as determined by internal and external processes.
• Conduct and interpersonal relationships contribute positively to the delivery of projects and services, and to orderly operation of the department and the organization.

POSITION REQUIREMENTS/QUALIFICATIONS:

Experience: 0–2 years of related experience in print production, fulfillment, shipping, inventory, order processing, logistics, customer service, or a related operations environment preferred. An equivalent combination of education, training, and experience will be considered. High school diploma or equivalent required. Must be proficient in Microsoft Office.

Special Skills/Qualifications: Basic knowledge of printing, production, fulfillment, or shipping processes preferred. Familiarity with print specifications and artwork files is preferred but not required. Strong communication and organizational skills a must. Willingness to learn POD systems, print processes, inventory practices, and shipping procedures.

MENTAL AND EMOTIONAL REQUIREMENTS: The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone; work in areas that are confined and/or crowded.

ENVIRONMENTAL CONDITIONS: The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30degrees F – 115 degrees F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, Communicable diseases, or gases. The incumbent will spend approximately 100% of their time indoors.

PHYSICAL DEMANDS: SEDENTARY WORK: Lifting 70 lbs. maximum and occasionally lifting and/or carrying articles.

PHYSICAL REQUIREMENTS: Must be able to lift and/or push up to 70 pounds with mechanical assistance. The incumbent will sit 15% of the time and stand/walk 85% of the time.

CONTACTS / INTERACTS WITH: Other employees, clients and vendors