Job Description

Role: PNC/LEDS Operator – Shifts (24/7)

Department: Crime Services

Location: Shepcote Lane, Sheffield

Salary: £25.242 - £27,204 pro rata (plus 20% shift allowance & weekend working)

Hours: 18.5

Contract Type: Permanent

In this role you will update PNC/LEDS with information passed on by officers, police staff and external agencies and respond to calls from officers, police staff and other departments and relay relevant information

There is a requirement to work a 24/7 shift working pattern of 4 days 12 hours each day, including weekends and bank holidays.

Key responsibilities:

• To create, update, and amend information held on the Police National Computer (PNC) Law Enforcement Data Service (LEDS) and other relevant South Yorkshire Police intelligence and recording systems as and when appropriate.
• Research discrepancies.
• Liaise with Criminal Justice Units and other criminal justice agencies to assist in the provision of complete records.
• Deal with enquirers by telephone, in person or by other means, whether police officers, members of the public, other Criminal Justice Agencies or bone-fide authorities.
• Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.
• Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
• Maintain high levels of customer service manage customer expectations and meet national and organisational service level agreements.

Skills and experience:

• Communication skills – adapt language to meet the needs of different people/audiences.
• Able to utilise IT packages, systems and/or databases.
• Able to appropriately prioritise and plan own work.
• Experience of information gathering and problem solving.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role, skills and experience for this role, please click here to view the role profile

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standards of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a fixed role.

Fixed: This is a traditional arrangement, applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

Vetting Level:

The vetting level for this role is Management Vetting (MV). If successful your vetting will be reviewed and uplifted. For further information please contact the Vetting Unit on Force_Vetting_Unit@southyorks.pnn.police.uk

Contact details:

For further information about the role, please contact: David Wade on 0114 2196904

Closing Date: 11th June 2026

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Documents to Review:

For the Police Staff Recruitment Vetting Handbook - Please Click here

For Application Guidance and Tips - Please Click Here

For the FIT Values of South Yorkshire Police - Please Click Here

View our recruitment video:

https://youtu.be/2dGn5qti7_c