Job Description

The Police National Computer is a database containing over 13 Million nominal records (Approximately 12 Million being criminal records). Over 68 Million vehicle records and in the region of 61 Million Driving Licence records. Owned by the Home Office with access being granted to all Police Forces and many other organisations West Midlands Police on average perform in the region of 1 million transactions on the PNC Monthly. The PNC bureau are responsible for updates to the records to ensure that the records owned by the Force are timely and accurate to enable operational colleagues to make operational policing decisions on the most up to date and accurate intelligence and data available.

The main purpose of this role is to process urgent PNC update requests received via Control Works, Forms App and email along with other computer interfaces. To ensure prioritisation of workload to ensure that service level agreements are met and that PNC is updated in a timely manner.

The Role:

To provide an accurate timely input to Court cases requiring manual resulting on PNC and other supporting functions aligned to the resulting and accuracy of PNC records.

Key Responsibilities:

• Input data from source documents/Systems onto PNC

• Interrogate HMCS case management systems and obtaining court listing information.

• Interrogate Bichard 7 portal and result cases on PNC at point of adjournment and conclusion

• To ensure cases commenced over 12 Months ago are investigated to ensure results are added in timely fashion

• To complete peer review audits as required to ensure data quality is maintained To carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined

Essential Requirements:

• Evidence of ability to deal with enquiries (internal and external) courteously, e.g. demonstrate commitment to customer care.
• Experience in use of PNC (updating experience preferred)
• Ability to use or be trained on a range of operational computer applications and communication systems e.g, Bichard 7(HMRC case results portal) LIBRA (Magistrates courts results), Common Platform, Exhibit (Crown Court Results) and Outlook.
• Vetted to MV Level 3 (or willing to be vetted to that level)

Desirable requirements:

• Able to use routine office systems, including filing, photocopying, registers, logs and complete statistical returns to required quality standards.
• Knowledge or experience of the workings of the court systems in relation to case handling.
• Ability to demonstrate a flexible attitude towards work and to support team objectives.
• To be aware of the Force policies in relation to equality and diversity and challenge instances of non-compliance.
• To be aware of own responsibilities and actions concerning health and safety at work and report shortfalls in health and safety to line management

Training: It is a special condition that post holders will be required to undertake PNC training to full PNC Phoenix level. Failure to complete the Phoenix course successfully may result in redeployment to an alternative position elsewhere in the organisation. Your grading in this post would not be protected.

Hours:The hours of work are 36.5hrs a week at times agreed by management. Core operating hours of the PNC resulting section are 08:00 – 18:00. Duties may vary according to local operational needs.

Vetting: Successful applicants will be required to pass Management Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.

Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test.

Interviews: To be confirmed.

Contact: For further information regarding the role, please contact Amanda Gray on amanda.gray@westmidlands.police.uk

Benefit Statement
By choosing to join West Midlands Police you will receive an enhanced benefits package including:
• Fair remuneration with progression opportunities and access to a very competitive pension scheme.
• Enhanced annual leave in addition to public holiday entitlements.
• Discounts across travel, parking, daily costs of living and leisure activities.
• A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs.

Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.

Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.