Job Description
With its brands BMW, MINI and Rolls-Royce the BMW Group is one of the world’s most successful premium manufacturers of automobiles and motorcycles as well as a provider of premium services for individual mobility. The engine for the intensity and attraction of our products and services is the passion of our employees.
At BMW Group Financial Services Hellas we complete the BMW Group's range of mobility services in Greece, offering tailored financial solutions like credit financing and leasing.
What awaits you?
1. Change Request & Project Coordination
- Analyze and review business change requests arising from projects and process improvements
- Coordinate and steer request management activities, including prioritization and quality assurance for SF1-CS-GR
- Support and guide project leads; actively contribute within cross-functional project teams
- Monitor and report on project progress, risks, and outcomes
- Manage multi-project planning and ensure alignment across ongoing initiatives
2. Business Analysis & Consulting
- Evaluate business processes and identify improvement potentials
- Provide consulting to stakeholders on process optimization and efficiency gains
- Review and validate project briefs, business specifications, user documentation, and process descriptions
- Ensure alignment of changes with business objectives and corporate standards
3. Process Management & Governance
- Maintain and further develop the local process landscape (e.g., SAP Signavio)
- Act as the key interface for local users of process management tools
- Drive process orientation across NFSC, ensuring alignment with BMW Group strategy
- Support process owners in defining, analyzing, and improving processes
4. Testing & Quality Management
- Define and coordinate test strategies and test concepts
- Establish and drive a structured Quality Management framework
- Ensure continuous monitoring and improvement of service quality and customer-centric processes
- Coordinate quality measurements, including customer and dealer feedback analysis
5. Digital Transformation & Continuous Improvement
- Drive digital transformation initiatives by promoting the adoption of tools, technologies, and efficient workflows
- Identify automation opportunities and support process standardization
- Leverage data and analytics to support decision-making and performance improvements
- Promote digital literacy through training and knowledge sharing initiatives
6. Performance & KPI Management
- Manage and report on global KPIs
- Support performance management routines for local process owners
- Identify improvement measures and coordinate implementation of corrective actions
7. Change Management & Stakeholder Engagement
- Support and coach major change initiatives defined by senior management
- Facilitate communication of process improvements across NFSC
- Collaborate with business stakeholders, ensuring transparency and alignment
- Guide process owners through structured performance and improvement cycles
Provide Support:
- Monitor local compliance with process model and BPM framework (entire organization) and follow up on corrective initiatives.
- Drive process improvement in entire NFSC departments (without being disciplinary responsible in those departments). This includes coordination of countermeasures (identification and execution).
- Support / coaching of major change management initiatives as defined by senior management
- Modify internal processes, with the aim of efficiency and effectiveness and in compliance with corporate rules
What should you bring along?
- Business Process Management Experience (1-2 years)
- Project Management: Experience leading projects in a multi-cultural, cross-functional setting (1-2 years)
- Consulting and/or IT experience (2 Years)
- Creativity and ability to look outside the normal boundaries
- Understands and communicates the linkage between strategy and tactical execution
- Strong written and verbal communication skills; Can communicate complex topics in easily understandable terms/formats
- Understanding of IT processes and IT background.
- Project management and organizational skills
- Strong analytical skills and process orientation
- Strong understanding of financial fundamentals and ability to develop business plans
- Fluent in English
What do we offer you?
With us, you are guaranteed to find challenging and versatile opportunities to actively shape the sustainable mobility of the future. In addition to the motivating working environment in our dynamic teams, we offer a wide range of benefits:
- Competitive benefits package including private health insurance & pension scheme.
- Competitive remuneration package.
- A flexible working environment.
Interested? Then don’t miss the opportunity to apply and #shareyourpassion. After reviewing all applications, we will contact shortlisted candidates to schedule an interview. All applications will be treated as strictly confidential.
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