Job Description

A. PROFILE

Role Title: PMO Senior Specialist

Reporting to: PMO Manager

Division: Project Planning & Controls

Department / Section: Technology & Information

B. CONTEXT

Purpose Responsible for improving the efficiency and effectiveness of project management within an organization by providing guideline, support to Project Managers and team to ensure successful delivery of Projects within agreed scope, budget and timeline.

Closely follow up with team for projects progress, risk and projects task.

In addition, the role manages acceptance to ensure deliverables meet contractual requirements, technical specifications, and quality standards, enabling successful project acceptance, handover, and continuous improvement.

Context Technology & Information is responsible for development and planning of the long/medium term technology network roadmap and architecture for both network and IT in line with corporate overall strategic requirements and technology strategy and to ensure that all network and it projects are aligned with the medium-term Network roadmap.

C. ROLE ACCOUNTABILITIES

Project Governance

• Assists Project Owner in streamlining the PMO process and project methodologies across cross functional departments.
• Work with the Program/Project Manager to define, document, agree and implement project/program organization and governance.
• Identify and implement adequate assurance processes for the project/program.
• Ensure lessons learnt from previous projects/programs are understood and applied, and that new lessons are shared.
• Assist in the process of identifying, defining and reviewing benefits, developing and tracking benefits realization plans, and handover to operational business owners.

Planning and Controls

• Administer core project/program document approvals and deliverable approvals.
• Support the program/project manager to define project/program scope (in consultation with cross-functional teams of senior managers).
• Identify and administer risks, issues, dependencies, milestones and interrelationships.

• Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects.
• Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management.
• Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports.
• Ensuring that any changes to scope, cost and/or schedule are identified, assessed, and then approved or rejected following the appropriate governance requirements.
• Manage and maintain the relationship with all stakeholders.
• Monitoring, analyzing, tracking to ensure activities are occurring as planned - scope, budget and schedule.
• Proactive work attitude, ability to identify issues and formulate recommendations and solutions.
• Resilience to work well under pressure and ability to work on multiple tasks simultaneously.
• Creates and maintains process workflow documents to support business needs.

Reporting and Communication

• Own the overall reporting process and ensure timely, accurate and tailored reporting to relevant audiences of progress - including benefits, schedule, and financial status. May include monthly PMO progress reports.
• Manages project status and information in the form of formal briefings, project update meetings, and written, electronic, and graphic reports.
• As required produce high quality management information for various senior stakeholders.
• Monitor and manage project representation to, and alignment with, Vendor PMO.
• Control and complete the final report, project document update and transitions on project closing.

Acceptance

• Responsibility to issue Acceptance Certificates in accordance with the contracts/PO and project completion milestone.
• Support regional organisations in Acceptance related issues and changes (solving escalated issues)
• Manage and coordinate site/cluster handover for operations
• Respect and fulfil all U9 policies and financial controls associated to project

D. KEY PERFORMANCE INDICATORS

• Data relevant, accurate and complete within timeline for all Tech reports and projects related Document under PMO.
• To closely work with team for project Governance and process improvement.
• Develops, maintains, and manages detailed project plans, action item registers, and major milestone timelines for all assigned projects.
• Issuance of Acceptance Certificate to relevant vendors as per milestone completion.

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: Project Managers/Coordinators/Cross Functions
External: Vendors / Supplier PMO if required

Decision Making

With guide of PMO Manager

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 3 years of experience in project management
• 2 years total experience of Telco Project Management in PMO level with Project Coordination/administration.
• Excellent knowledge in telecom implementation and acceptance procedures on full turnkey project environment.
• Demonstrated experience in successfully building quality culture.

Minimum Entry Qualifications

• Degree or equivalent Prince2/PMP QMS knowledge