Job Purpose:

To support in tightening the processes of projects/enhancements assessment and delivery while ensuring consistent and meaningful reporting to Senior Management. Analyse and report Projects, Enhancements and Team members’ Operational Key Performance Indicators (KPIs), team capacity and resources utilization, IT effort tracking, analysis and reporting

1.Align enterprise projects portfolio –including Projects, Enhancements and Demand Requests- with team capacity and skills, consolidate and analyze regular project management resources planning, to ensure proper capacity and resources utilization.

2.Update and modify Transformation & Delivery Department’s Standard Operating Procedures (SOP), templates and Projects and Portfolio Management tools (PPM), monitor the budget, allocation and provide monthly over all statistics, to ensure that projects are being managed efficiently as per department SOPs, govern activities related to Transformation & Delivery teams – including Project/Program Management, Business Relationship Management, Business Analysis, Demand and Release Management-

3.Produce and consolidate Projects/Enhancements/Demand dashboard, to ensure updating Senior Management and IT Management with the required information.

4.Support hiring and on-boarding new Transformation & Delivery department team members, planning resources for pipeline projects, enhancements and upcoming demand.

5.IT team capacity and resources utilization, analysis and reporting, to support IT Team heads in their team capacity management by providing capacity planning data report and analysis from the project management tool.

6.Manage the consolidation of the projects review reports from all respective project management team members, to produce Project Management KPI dashboard and ensure the reporting quality.

7.Assure maintaining Projects Portfolio to up-to-date information.

8.Ensure that project/enhancement closure phase has been completed properly including closing procurements, closure report, lessons learned and relevant documentation updates. Build knowledge data base from the lessons learnt from the completed deliveries.

9.Supervise quality reviews and follow-up on corrective actions, to produce report for non-compliant processes.

10.Measure, analyze and report Projects, Enhancements, Demand Requests and team members operational KPIs.

11.Oversee and govern projects/enhancements interdependencies, to ensure effective management and monitoring by Project Mangers, Demand and Release Managers.

12.Promote and advise Transformation & Delivery department tools & best practices for Business & IT teams as well as running peer reviews and internal audits to ensure compliances with SOPs

Policies, Processes and Procedures

13.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner

Day-to-day operations

14.Implement the day-to-day operations assigned for the Transformation & Delivery department to ensure compliance with the established standards and procedures

Compliance

15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.

Qualifications & Experience

Bachelor’s Degree or higher in Engineering, Technology, commerce or related field.

Minimum 6 years of Project Management experience.

PMP Certificate

Strong awareness for global delivery and quality management standards. –PMI, Agile, ITIL, CMMI, COBIT.

Skills

Fluent English Language

Excellent organisational skills

Strong leadership and decision making skills

Excellent analytical and problem solving skills

Understanding of complex information and requirements

Good prioritisation skills and be flexible enough to adapt plans

Great IT skills combined with a good head for business

Strong knowledge in Project Management tools and techniques

An ability to work to tight deadlines and within constraints