Job Description

About The Role

The PMO Manager supports the smooth delivery of projects across multiple workstreams. Working closely with Project Managers, you'll help maintain project documentation, track progress, coordinate Hypercare activities, and assist in managing risks and dependencies. This is a collaborative, detail-oriented role suited to someone who enjoys keeping things organised and helping projects run efficiently.

What You'll Do

• Knowledge Management: Maintain and organise the project knowledge base, ensuring documentation is up to date and easy to find.
• KPI Support: Help Project Managers track and update Key Performance Indicators, keeping projects aligned with agreed goals and metrics.
• Hypercare Activities: Support the coordination of post-launch Hypercare activities, helping to ensure smooth transitions from development to production and flagging any issues that need attention.
• Risk & Issue Management: Work with PMs to identify and track project risks, issues, and dependencies, escalating where necessary to keep things on track.
• Cross-Stream Coordination: Help facilitate communication between different project teams, supporting alignment and flagging potential conflicts early.
• Communication & Escalation: Assist in maintaining communication plans and escalation processes, ensuring the right people are kept informed at the right time.
• Reporting to PMO Director: Keep the PMO Director updated on project status, flagging any significant risks or blockers as they arise.
• Supporting Project Managers: Provide day-to-day support to PMs, sharing knowledge and helping ensure processes and best practices are followed.
• Vendor Coordination: Assist in coordinating with external vendors, helping to track deliverables and flag any performance concerns.

Education

• Bachelor's degree in a relevant field. PMP, PRINCE2, or equivalent certification is a plus.

Experience

• 3–5 years of experience in a PMO or project management support role.

Skills

• Familiarity with project management methodologies — Agile, Waterfall, and Hybrid.
• Good problem-solving skills and a proactive approach to spotting issues early.
• Clear and confident communicator, able to work with a range of stakeholders.
• Comfortable using project management tools such as MS Project, Jira, or Asana.
• Well organised, with strong attention to detail.
• A collaborative team player with good interpersonal skills.
• Able to manage multiple tasks and priorities without losing focus.
• Background in Quality Assurance or technical roles is a bonus.

Vertical:

Technology