Job Description

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.

At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premier-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

About the Role

We're seeking a PMO to partner with our Product Management team to bring operational excellence, process improvements, and scalable frameworks to how we discover, plan, build, and launch products. Unlike traditional software development focussed PMOs, this role centers on the unique challenges of product management—balancing customer needs, business strategy, and cross-functional coordination.

You'll work closely with product managers to eliminate friction, create clarity, and establish the rhythms and structures that allow our different product teams to scale effectively while maintaining strategic focus.

Key Responsibilities

• Design and implement frameworks for prioritization and roadmap management that scale across product lines. Implement knowledge management systems to preserve product context, decisions, and customer insights
• Coordinate between different product teams to establish aligned metrics, help plan product town-halls, cross-linked quarterly roadmaps and work with software delivery PMOs to ensure timely delivery
• Ensure product managers are able to access feedback across the board to help them create their roadmaps. Design and facilitate cross-functional coordination between product, product marketing & growth marketing, sales, and customer success teams to ensure consistent go-to market, and launch processes
• Build mechanisms for roadmap visibility and communication to different audiences (leadership, engineering, GTM teams, customers)
• Work with Product Analytics and PMs to ensure defined north star metrics across teams are tracked and reported in a streamlined manner to product heads and management, along with roadmap related pre and post launch metrics.
• Streamline tooling used, documentation practices across different product teams and develop standardized templates and processes for product specs, feature briefs, and decision logs
• Continuously identify bottlenecks in product workflows and implement solutions that enable scale

Requirements

• Fluent in English (spoken and written); able to use English as a working language.
• Mandarin is a must-have. Cantonese is a strong plus for Hong Kong-based candidates.
• Bachelor’s degree or above, with at least 5 years of project management experience in the Internet or tech industry.
• At least 2 years working with product management, marketing and business teams (not just software development)
• PMP, PRINCE2, or ACP certification is a plus.
• Strong communication, cross-team coordination, and problem-solving skills.
• Proficiency with project management tools such as Jira, Workday, and Notion.
• Familiarity with AI assistants and automated workflow tools (GPT, Zapier, Make) for reporting and data synchronization.
• Nice to have: experience with AI agent tools and workflow platforms such as Dify or n8n.

Why join us?

• Be part of a diverse, globally distributed team.
• Enjoy a collaborative, transparent, and empowering culture.
• Competitive compensation and flexible working arrangements.
• Work at the forefront of SaaS innovation and make real impact.