DXC Technology helps global customers run their mission‑critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds. We deliver solutions that drive business outcomes and transform how organisations operate.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone

We are now seeking an experienced Governance & Assurance Lead to play a pivotal role in the successful delivery of a complex, large‑scale BPO programme.

The Role

As Governance & Assurance Lead, you will own and lead the programme governance framework, ensuring disciplined delivery, contractual compliance, and high‑quality outcomes across all workstreams. You will act as the authority for stage‑gate assurance, deliverable acceptance, and programme controls, providing confidence to DXC senior leadership and our client stakeholders.

This is a senior leadership role within the PMO, operating at the heart of a complex BPO transition and transformation environment.

Key Responsibilities

Governance Leadership

• Own and manage the programme governance framework, ensuring consistent application across all workstreams.
• Maintain governance standards, templates, controls, and compliance processes.
• Drive continuous improvement of delivery governance and PMO practices.

Stage‑Gate & Assurance Control

• Lead Stage‑Gate reviews, ensuring deliverable readiness, quality of evidence, and compliance with contractual obligations.
• Coordinate Gate Review sessions, preparing approval materials and tracking actions and decisions.
• Ensure deliverables meet DXC internal quality standards and client expectations prior to submission.

Deliverable & Acceptance Management

• Oversee the programme deliverables register, ensuring clear ownership, dependencies, progress tracking, and completion evidence.
• Validate deliverables against agreed acceptance criteria with full auditability for client assurance.
• Manage the end‑to‑end quality control and acceptance sign‑off process.

Contract Governance in a BPO Environment

• Embed BPO contract requirements including SLAs, KPIs, transition milestones, transformation commitments, and service acceptance into governance processes.
• Partner closely with commercial, legal, operational readiness, and client‑side PMO teams to ensure full contractual compliance.
• Safeguard alignment between delivery outputs and payment‑linked commercial milestones.

Assurance & Quality Oversight

• Lead independent assurance reviews, compliance checks, and quality audits.
• Identify risks, gaps, and deviations from governance standards and drive corrective actions.
• Provide authoritative oversight of RAID management and programme controls.

Stakeholder Engagement & Reporting

• Produce clear, high‑quality governance and assurance reporting for DXC senior leadership and client stakeholders.
• Provide credible guidance on delivery integrity, readiness, and compliance status.
• Act as the senior escalation point for governance‑related issues.

Team Leadership

• Foster a culture of discipline, accountability, and quality within the PMO.
• Coach and support PMO colleagues to raise governance maturity across the programme.

About You

Essential Experience

• Significant experience in a PMO governance, assurance, or controls leadership role.
• Demonstrable experience working within a BPO contract environment, including transition, transformation, or multi‑tower outsourcing.
• Strong understanding of SLAs, KPIs, payment‑linked milestones, service acceptance, and contractual dependencies.
• Proven experience leading Stage‑Gate processes on major programmes.
• Strong background in programme controls, RAID management, and compliance frameworks.
• Excellent stakeholder management skills, including engagement with client‑side PMOs and senior executives.

Skills & Attributes

• Highly structured, analytical, and detail‑oriented.
• Confident communicator with the ability to influence and challenge senior stakeholders.
• Proactive problem‑solver with a quality‑first mindset.
• Comfortable operating in complex, fast‑paced, and high‑visibility programme environments.

Preferred Qualifications

• PMQ, MSP, PRINCE2, P3O, PMP, or equivalent.
• Experience in large‑scale outsourcing, government, or regulated industries.

Why Join DXC?

• Work on high‑profile, complex transformation programmes.
• Influence delivery integrity at the most senior levels.
• Be part of a collaborative, professional PMO community that values quality and accountability.
• Access DXC’s global network, learning opportunities, and career pathways.