Job Description

Job Title: Consultant, Production Cycle & PMO for Operational Excellence

Reporting To: Director of Business Operations

Job Location: San Francisco Bay Area

The Consultant, Production Cycle & PMO for Operational Excellence is a senior individual contributor and certified Lean Six Sigma for Service Master Black Belt who provides enterprise expertise in strategic process optimization, quality assurance, and operational efficiency. This role leads complex, cross-functional initiatives through subject-matter expertise, facilitation, and influence. The Consultant establishes scalable PMO and quality practices, advises senior leaders, and delivers measurable improvements in client experience, cost efficiency, risk management, and service delivery across matrixed real estate and facility management environments.

Essential Duties and Responsibilities

Strategic Advisory & Operational Excellence (30%)

· Shape and advance enterprise-wide operational excellence strategies aligned with corporate objectives and client commitments.

· Serve as a principal advisor and subject-matter expert for quality, efficiency, and continuous improvement priorities within the business plan.

• Establish and drive key performance indicators (KPIs) and service level agreements (SLAs) across production cycles, ensuring consistent delivery of excellence.

· Develop executive-ready reporting and recommendations on operational performance, risk mitigation, and improvement initiatives.

• Champion a culture of innovation, quality, and continuous improvement across all operational functions.

Lean Six Sigma for Service Excellence (25%)

• Apply Lean Green Belt and above expertise in Lean Six Sigma for Service methodologies to identify, prioritize, and execute high-impact improvement projects.

· Guide the application of Voice of Customer (VOC), DMAIC (Define, Measure, Analyze, Improve, Control), and DFSS (Design for Six Sigma) frameworks to drive process redesign and optimization.

• Utilize advanced quality tools including FMEA (Failure Mode and Effects Analysis), control charts, process capability analysis, and root cause analysis to eliminate defects and variation.
• Design and implement Lean tools such as value stream mapping, 5S, Kaizen events, and waste elimination strategies to streamline production cycles.

· Define and mature quality assurance frameworks, governance practices, and compliance standards that promote PMO excellence.

· Develop and steward a Project Excellence Program encompassing QA/QC audits, process compliance, benefits realization, and continuous improvement protocols.

Process Governance, Documentation & Standardization (20%)

· Establish standards and provide expert guidance for the creation, optimization, and maintenance of process documentation, standard operating procedures (SOPs), and work instructions.

· Facilitate the development and refinement of RACI matrices (Responsible, Accountable, Consulted, Informed) to clarify roles, responsibilities, interfaces, and decision authority.

• Apply Lean principles to simplify and standardize process documentation, driving out non-value-add steps and making the overall process faster, better and cheaper.
• Ensure all documentation adheres to industry best practices, regulatory requirements, and client specifications.
• Implement document control systems and version management protocols to maintain accuracy and accessibility.

Influence, Coaching & Capability Building (15%)

· Coach project leaders, process owners, and PMO professionals in quality assurance, governance, and continuous improvement practices.

· Lead cross-functional work through influence, facilitation, and technical credibility; align stakeholders around shared outcomes, decisions, and accountabilities.