Job Description

Division: Group Technology Services (GTS)

The role provides first-level support for the production and pre-production environments.

It involves supervising systems on multiple platforms such as mainframe, Windows, Tandem, UNIX, and LAN. You will be involved in providing operational support for the organization's information systems and peripheral equipment, performing recovery procedures, scheduling and backups, and monitoring batch processes.

Please note that this is a permanent position, and we do not offer freelance or contract arrangements for this role.

Role and responsibilities

• Operates and supervises computer equipment and business applications.
• Corrects operating and business incidents in line with the SLA and priorities.
• Observes operating processes in progress and reports any deviation from standards.
• Detects the nature of operating incidents or failures.
• Solves operating and business incidents within well-defined procedures and using standardized tools, escalating to second-level support when needed.
• Adjusts production timing when required and in collaboration with the businesses of the different entities.
• Makes console adjustments where possible.
• Maintains operating records, such as performance and production reports.
• Has a broad technical knowledge of computer equipment and networks.
• Has a broad knowledge of the business components, their priorities, and interactions between them.

Required qualifications

• Minimum a bachelor’s degree or equivalent experience. No previous experience in IT is required.
• Interest in acquiring a broad IT knowledge including mainframe, Windows, UNIX, Tandem, and network. The necessary hands-on training will be provided.
• Understanding of the ITIL framework (incident management) is a plus.
• Complexity & problem-solving: Takes ownership for listening and understanding basic customer problems and asking relevant questions for problem resolution.
• Decision making: Relies on existing processes and policies.
• Strategic approach and impact: Focuses on execution in their domain, according to defined processes and methods.
• Autonomy and leadership: Within controlled circumstances, independently coordinates and plans activities. The sequence of activities is planned by the job, and priorities for own work are set by the job. Makes objective analysis of requests, identifies issues, and validates requirements.
• Strong analytical and problem-solving skills.
• High curiosity level and fast learner.
• Very good organizational skills.
• Ability to work independently and as a real teammate.
• Strong verbal and written communication skills.

You will work in the Master Control Room team, and as an operator, you will work in three 8-hour shifts, including some weekends.

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Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear