Job Description

Job title: Preventative Maintenance Technician

FLSA status: Non-Exempt

Department: Facilities

Reports to: Facilities Service Manager

As a Preventative Maintenance (PM) Tech at Family Express, you will be responsible for ensuring the smooth operation and functionality of all equipment and systems within the store, distribution center, bakery, and office facilities. Your primary focus will be on preventive maintenance tasks to minimize downtime and ensure a safe and efficient environment for customers and staff.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

• High School Diploma or Equivalent Document.
• Must be able to be on call 24 hours a day, 7 days a week.
• Must have dependable transportation. Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.
• Ability to operate necessary tools and equipment for the assigned tasks.
• Strong attention to detail and organizational skills.
• Excellent communication and teamwork skills.

Position Responsibilities:

• Builds Relationships
• Promotes Living Brand
• Serves as Product Brand Advocate
• Adheres to company approved accounting procedures
• Execute scheduled preventive maintenance tasks on various equipment and systems such as HVAC, refrigeration units, food service equipment, fuel pumps, lighting systems, and other facility-related machinery
• Diagnose issues and perform repairs promptly to minimize disruptions to store operations. Collaborate with facilities team to address urgent repair needs effectively
• Keep detailed records of maintenance activities, including inspection reports, work orders, and inventory of spare parts within the Service Channel
• Ensure all maintenance activities comply with safety regulations and manufacturer guidelines
• Conduct routine inspections utilizing Service Channel and proactively address any concerns to prevent equipment failures or accidents
• Respond promptly to emergency maintenance requests to resolve critical issues and maintain uninterrupted store and facility operations
• Ensure proper escalation and submission of work orders with vendors or contractors for specialized repairs or maintenance tasks beyond the scope of in-house capabilities
• Stay updated on industry best practices, technological advancements, and regulatory requirements related to equipment maintenance

Requirements

Essential Skills and Experience:

• Situational awareness
• Good analytical and reasoning skills
• Ability to work independently
• Mechanical and Electrical aptitude
• Time management, the ability to manage multiple priorities with sense of urgency
• Good interpersonal and communication skills
• Good team player
• Commitment to company mission and values
• Intermediate mathematical skills
• Constructively deals with conflict
• Adaptability, flexibility and receptive to change
• Good decision making

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust, and cleaning solvents.