Job Description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The MClub Attendant will be responsible for the concierge lounge experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Marriott Hotel standards under the franchise of Mainsail.

This position works Sunday - Thursday from 4:30pm - 10pm

What you have

• High school diploma, equivalent, or higher
• Previous experience in hospitality, preferably as a server
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., tablets, iPads, computers, and POS system
• Beverage knowledge, including wine and liquor
• Ability to work on a team with members of the Front of House staff
• Ability to handle station, and work in a clean, organized, and efficient manner
• A sense of ownership in everything that you do

What you’ll do

• Set up, maintain and replenish food and beverage offerings and items needed for service (i.e. flatware, drinkware, condiments, linens, etc.
• Serve guest in an efficient and courteous manner following the proper steps of service
• Maintain knowledge of food and beverage items, including ingredients, preparation, accompaniments, and sauces
• Bus tables quickly and quietly, ensuring table is thoroughly cleaned
• Participate in daily cleaning of MClub and service stations
• Attend monthly department meetings and daily standups
• Other necessary duties as reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly

• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others

• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.