Job Description

The Doubletree by Hilton located in Spokane, Washington is looking to add to our hospitality family! This beautiful hotel is perfectly located in the heart of downtown Spokane, just minutes away from Riverfront park, the downtown conference center and tons of restaurants. We are looking for a passionate individual who would like to begin a career in the hospitality industry. If this sounds like you apply today!

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

BENEFITS

Travel Perks

Optional Daily Pay

Flexible Schedules

Health/Life Insurance

401k

Paid Time Off

Dental/Vision

Employee Assistance Program

Referral Program

Assure the private and public spaces are consistently maintained and brand standards are up kept.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in accordance with brand standards/company policy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies
• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash
• Change and replenish bed linens, towels and other guest amenities, as needed
• Clean other designated areas when assigned, including, but not limited to restrooms, public areas, offices, and meeting rooms
• Ensure all hotel property is in working order; report missing articles, damage, or mechanical problems to management or supervisor, as necessary
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction
• Turn in and log all guest property left in room or other public space
• Attend pre-shift meetings to learn assignments and the day’s tasks
• Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture)
• Perform guest turn down service, as needed
• Follow Company policies and procedures
• Other duties as assigned by supervisor or management
• Ensure all rooms/assigned tasked are completed with the allotted MPR’s

KNOWLEDGE, SKILLS, and ABILITIES

• Knowledge of housekeeping and laundry operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• General knowledge of equipment such as vacuums, commercial washers and dryers
• Able to understand and speak some of the English language
• Able to prioritize work assignments
• Demonstrate genuine care for customers and employees
• Able to work in fast paced environment

EDUCATION

High school graduate or GED preferred.

EXPERIENCE

Previous hospitality housekeeping experience preferred.

ENVIRONMENT and PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. Most work will be performed by standing & walking, up to the complete 8-hour shift or more, if overtime is required. At times, may need to sit or walk for extended periods of time. Finger dexterity required. Grasping, writing, repetitive motions, crouching, kneeling, reaching above shoulders, and climbing a ladder may be required occasionally.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels from time to time, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals.

Must be able to lift up to 40 pounds frequently, up to 50 pounds occasionally.

OTHER

Housekeepers will be required to work varying schedules as dictated by the business needs of the hotel. This includes attendance at all scheduled brand and job specific training sessions and meetings. May require nights, weekends, and holidays.

Consistent attendance in accordance with the standards set forth by Resolute Road Hospitality must be maintained and is an essential element of the success in this role. If the Housekeeper is unable to meet these requirements, he/she will be subject to disciplinary action based on franchisee operating policies, up to and including termination of employment.

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Requirements

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