Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Check out a day in the life of Front of House team member here

The pay rate or range for this position is: $34.00 per hour34.00 per hour

Job Summary

Organization Background

Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.

The Vision: Bring the world closer together.

Summary/Objective:

As a FOH Catering Lead, you will guide our internal catering team and serve as the primary point of contact for customer service and event execution. You will act as a liaison between the FOH catering team and kitchen staff, ensuring the seamless delivery of each event. Responsibilities include inspecting catered rooms and serving stations for cleanliness and proper setup, restocking supplies, setting and bussing tables, taking orders, preparing beverages and dry goods, and expediting dishes as needed.

Job Description

Benefits/Perks:

• No Weekends
• Monday to Friday: 12:00PM - 8:30PM
• Snacks and meals provided during shifts
• Medical, Dental, and Vision Insurance
• 13 paid holidays
• 401K with match
• Vacation and Sick days

Essential Functions*

• Supports the Catering Manager in expediting all events.
• Coordinates and assigns daily tasks to ensure quality of production and positive workflows across all catering events.
• Works with the Catering Manager and Chefs to confirm and implement catering event needs and last-minute pop-ups.
• last-minute pop ups.
• Oversee, assist with the setup, execution, and breakdown of events.
• Confirms stations for neatness/cleanliness, restocks food/beverage and condiment stations while avoiding contamination.
• Reference BEOs, confirming the number of guests per event and scaling F&B needs accordingly.
• Acts as a host/hostess for guests. Accommodates and anticipates special needs of the guests. Addressing any client concerns or issues in real-time.
• Cover all Catering stations when there are callouts or vacations.
• Stock/Re-stock beverages, utensils, plates, glasses in the service areas.
• Oversee that the correct use of carts specific to floors to transport utensils, glassware, plates, and food are used.
• Organize and maintain cleanliness of all catering equipment and smallware areas.
• Conducts weekly catering inventory of food, beverage, and flatware needs.
• Check 5th Floor rooms to confirm all rooms are properly stocked with daily needs.
• Checks expiration dates on all dairy products and maintains cleanliness of all FOH refrigeration.
• Assist in training new catering team members.
• Provide Management with consistent communication on operational tasks and team effectiveness.
• Follows safety and sanitation procedures with all guidelines from OSHA, Department of Public Health and Risk Management.
• Other duties as assigned.

*NOTE: Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks which are illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed or assigned by this position.

Knowledge and Skills

• Interpersonal and organizational skills.
• Knowledge of food and beverage service standards.
• Sense of urgency.
• Strong communication, time and resource management and planning skills.
• Ability to manage multiple tasks and projects on a consistent basis.
• Customer service.
• Professional appearance.
• Ability to move throughout the café and kitchen.
• Ability to wipe down tabletops, table legs, pick up debris off the floor, and wipe down booth seats in all areas of the operation.
• Knowledge of safety and sanitation in the workplace.
• Ability to lead a team.

Education and Work Experience

• High School diploma, GED or equivalent.  
• 2+ year experience in food service catering operation and customer service role.

Work Environment

The work environment for Front of House includes the following large kitchen elements and exposures.

• Fast paced kitchen.
• High sense of urgency.
• Moderate to high noise level.
• Exposure to soap and cleaning solutions.
• Slippery/uneven surfaces may be encountered.
• Environmental demands: Hot surfaces, food trays, hot water for heating.

Requirements

• Must have and maintain an active Handlers’ Card (ServSafe) and adhere to local food handler requirement.  
• Maintain an exceptional personal record of punctuality and attendance. 
• Consistently perform all duties in a responsible and efficient manner. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Constant handling of food, carts and cooking equipment.
• Constant use of hands while preparing food.
• Constant grasping of food and equipment.
• Regularly lifting and carrying objects up to 12 pounds.
• Frequently lifting and carrying objects between 21-30 pounds.
• Occasionally lifting objects more than 40 pounds.
• Items weighing over 40 lbs. must be carried by two people.
• Constantly reaching across surfaces, above shoulders and outward.
• Frequently pushing and pulling loaded and unloaded carts.
• Good or correctable vision is required to safely perform all duties.
• Frequent standing, walking, bending and twisting are required to perform cooking and food prep duties. Squatting and kneeling may be required. Good balance required to safely perform all assigned tasks. Neck flexion and usage will be constant while performing assigned tasks.

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!