Job Description

Ready to join a rapidly growing and dynamic organization? Hallcon is hiring a seasoned Dispatcher to join our energetic team supporting fast-paced commuter operations.

Key Highlights include:
• Innovative opportunities supporting critical clientele
• Dynamic, energetic, client-facing work environment
• Medical, dental, vision benefits, 401k
• Convenient Fremont location
Hallcon is a rider experience company focused on providing diverse transportation services to exciting clients across multiple modes such as fixed route, commuter, shuttles, on-demand, and microtransit.

This role will manage Commuter/last mile routes, On-Demand services, driver schedules, and other assignments as needed so that routes are serviced safely and on-time.

Key Responsibilities
• Provide direction, guidance and information to vehicle operations
• Communicate with client, dispatch team, managers, and other suppliers regarding changes to regular activities
• Manage and enhance customer service and passenger safety
• Report vehicular deficiencies, accidents, and incidents as required
• Monitor traffic to avoid and/or reduce exposure to heavily congested areas
• Assist in accident investigations, reporting, filing, and corrective actions
• Coordinate daily rider flow
Qualifications & Experience
• Good communication skills and ability to interact with riders and clients with clarity, tact and courtesy
• Basic understanding and experience with computers and Microsoft Office Suite
• Strong performer independently or in a team setting
• Be at least 21 years of age
• Must be qualified to work in the United States
• Must have 3 years dispatching experience.
• Ability to juggle various responsibilities and tasks while maintaining focus in an active environment.