The Customer Service Desk is the first point of contact for incoming patrons. The is one of the most important roles in the stores. As a Customer Service Associate, you are ensuring customer satisfaction by responding to inquiries and concerns.
Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.
Our customer service desk team greet customers upon entering the store, answers and forwards all incoming calls, responds to customer questions, comments, and complaints (involving management when necessary).The team processes and updates customer requests for company Perx Card (our company loyalty card). Customer service associates sells and cash New York State Lottery transactions while adhering to all state and county regulations. The team properly process cash transactions, all forms of payments and discounts, EBT, WIC, coupons, and store discounts.
Part time availability - with at least two days during the week and one weekend day
At least 2 years of friendly and welcoming customer service; previous cashiering experience required
Grocery and/or retail experience preferred
Exceptional communication skills with an ability to handle stressful situations carefully
Highly motivated individual
Team player with the ability to work independently at times
Ability to multitask
Focused and efficient
The ability to stand, walk, lift and bend for extended periods of time
Medical and Dental Coverage (FT)
401(K) options
Paid Time Off (FT)
Sick Pay (PT)
Honeoye Falls Market Place opened in June of 1983 in a twenty-six thousand square facility.
We operated under the Banner of Bells at the time and changed our name to Honeoye Falls Marketplace in 1997 after a major expansion and remodel was completed of the facility. The new store name and expanded brand new thirty-seven thousand square foot store brought a new bakery, expanded deli and prepared foods, and a market style produce department to the growing Honeoye Falls Community. The additional space also allowed us to expand our lines of specialty and organic foods, meeting the needs of the consumer who wanted more than mayonnaise and milk.
Being a strong corporate citizen and good neighbor has been the cornerstone of our business model since the inception of our company. Last year Honeoye Falls Marketplace donated over $40,000.00 to charitable and civic groups in the community. We feel it is incumbent upon us to be an outstanding neighbor to a community who has chosen us to be its neighborhood market.
Mendon Meadows opened in the Hamlet of Mendon in 2001. The Hamlet community had been without a grocery store for over four years and the lack of a purveyor of food began to be a drag on the vitality of the community at large.
The Mendon store is 16,000 square feet, but we pack an enormous variety into the small space including a full service butcher shop, service seafood department, Bakery and Deli.
The Mendon Store has also been a wonderful community advocate. This year we ran a Perx Card for Education program whereby Mendon participated with Honeoye Falls in donating $10,000.00 (ten thousand dollars) to the HF-L School District. The school district can use this money for the purchase of all kinds of educational equipment ranging from microscopes to wrestling mats.
Our business model leverages modern facilities and dedicated staff bringing forth a positive and quality centered shopping experience in an environment of consummate community benevolence.
