Sales & Service
1. Manage & upgrade portfolio of existing Plus Customers & acquire NTB along with cross selling all exclusive products to be able to meet the annual approved plan
2. Track Plus customers’ inflows and outflows on daily basis and contact customers to seek information on reasons for unexpected patterns to maintain better-control & quality
3. Handle all Account opening & it’s related operations process including system input & data entry.
4. Maintain high level of customer service by effectively dealing with CIB Plus Customer’s queries and complaints and ensure effective closure of complaints within the set TAT& SLA to while providing competitive customer service
5. Log on CRM all sales activities & customer interactions.
6. Act on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
7. Execute sales plan that ensure performance efficiency vs. Target and exceed productivity benchmark.
8. Introduce and promote alternative channels to customers to support achieving digital offloading strategy.
9. Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty while logging said complaints on CRM.
Communication
10. Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
Product Support
11. Work Closely with different stakeholders to address Plus customers needed service and products to ensure providing the best in class services and products.
12. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics and communicate this within division to keep ahead in the market.
13. Ensure that the work area is maintained in good condition and that product materials are available and prominently displayed.
Policies, Processes and Procedures
14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day management
15. Follow the day-to-day operations related to own jobs in the Branch to ensure continuity of work.
Compliance
16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Qualifications & Experience
▪ Bachelor’s degree of Commerce, Business Administration, Accounting, or its equivalent, MBA and CFA is a plus
▪ Minimum 2 - 3 years of experience preferably with banking background
Commercial International Bank was established in 1975 as a joint venture between the National Bank of Egypt (NBE, 51%) and the Chase Manhattan Bank (49%) under the name "Chase National Bank of Egypt”. Following Chase's decision to divest its equity stake in 1987, NBE increased its shareholding to 99.9%, changing the Bank’s name to Commercial International Bank (Egypt) S.A.E. NBE’s stake gradually decreased through several public offerings till reaching 18.7%. In 2006, a Consortium led by Ripplewood Holdings acquired NBE stake. In July 2009, Actis, a leading emerging markets private equity firm, invested US$ 244 million to get shares in CIB, acquiring hence 50% of the Ripplewood Holdings Consortium’s stake. Five months later, Ripplewood sold its remaining 4.7% stake over the open market, marking the successful transition of strategic partnership to be with Actis, who then became CIB’s largest shareholder with a 9.1% stake. In March 2014,Actis sold a portion of its holding, representing 2.6% of the Bank’s total outstanding shares, in the open market to a group of international investors. In May 2014, Actis, successfully realised its investment in CIB and sold its remaining 6.5% to Subsidiaries wholly owned by Fairfax Financial Holdings Ltd “Fairfax”.
CIB is Egypt’s leading private sector bank, offering a broad range of financial products and services to its customers, including enterprises of all sizes, institutions, households and high-net worth individuals. CIB strives to provide superior financial solutions to meet all customers’ needs. Having the strongest brand equity rightfully places CIB as the bank of choice for over 500 of Egypt’s largest corporations. CIB shows tremendous potential within the bourgeoning Retail and SME Banking markets. Through its superior management, high-operating standards, corporate governance best practices and training programs,CIB has succeeded in becoming the most profitable commercial bank operating in Egypt for more than 40 years.
