Job Description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 
The Plumbing Technician handles a wide range of plumbing and routine maintenance tasks and possesses a thorough understanding of related Local Code requirements. In addition, the Plumbing Technician conducts other miscellaneous preventive and reactive maintenance activities on commercial and residential properties within our portfolio. This position is based 100% of the time in the field, driving from property to property throughout the day.
·         Quarterly Bonus! You will be eligible for a quarterly discretionary performance-based bonus of up to 5% of earnings
·         No on-call!  Weekday schedule!
·         The company will provide a tool/equipment allowance of $50 per month
·         The company will provide a cell phone allowance of $50 per month
·         Company fleet vehicle provided
·         Competitive benefits

What You'll Do

• Respond, as directed, promptly and professionally to work order requests.
• Perform intermediate to advanced troubleshooting, repairs, and installation of all plumbing components, including water heaters
• Perform other miscellaneous preventive maintenance and minor home repairs as assigned. These could include, but not limited to, electrical, appliances, pool equipment, carpentry, and drywall
• Ensure work is performed in a timely and professional manner.
• Provide excellent customer service to residents, homeowners and others.
• Assist with scheduling, overseeing, and communicating as necessary to complete work orders.
• Identify/complete any/all additional tasks required to complete the service call in a timely manner.
• Maintain inventory of stocked tools and parts in service vehicle.
• Attend service and safety meetings.
• Responsible for scheduling routine maintenance and repairs of assigned company service vehicle, as well as keeping a clean and well-organized exterior/interior.
• Maintain a professional appearance with clean uniform and being well-groomed.
• Assist other Service Technicians with questions and troubleshooting.
• Cross training and assisting other company departments.
• Complete required training courses.
• Complete the forms required for processing warranty parts.
• Travel requirements: this position is based 100% in the field.
• Must comply with all safety regulations and policies, including the use of a back brace, safety goggles, and gloves when appropriate.
• Perform other duties as assigned.

You Should Have

• Effectively operate basic plumbing service and hand tools.
• Ability to be at work on a regular and consistent basis where overtime may be required.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills
• Strong organizational and time-management skills
• Ability to make quick and effective decisions to resolve problems.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Maintain a positive attitude that aligns with company culture.
• Ability to explain and present items necessary for making the appropriate and proper repairs.


• #IND2

Minimum Qualifications

• High School diploma or equivalent
• Minimum 4 years of previous plumbing experience at a licensed plumbing company
• Possess a valid state Driver’s License.
• Must pass an MVR check to drive a company vehicle.
• Effective use of mobile devices including cellphones, tablets and credit card payment devices.
• Current OSHA 10 Hour certification or passing OSHA 10 Hour safety course facilitated by the company during orientation.

Why Lessen:·        Competitive compensation·        Health, Dental, Vision, Life, Disability options·        401K retirement savings plan·        Paid vacation, federal and floating holidays·        Maternity/Paternity Pay·        Career advancement opportunities·        All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.