Job Description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing®Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team. The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction.

JOB DUTIES

• Diagnose and repair residential plumbing systems
• Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work
• Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction
• Accurately document all job details in ServiceTitan, including notes, photos, estimates, invoices, and customer authorizations
• Test all work prior to job completion to ensure proper operation and reduce callbacks
• Maintain a clean and safe jobsite, including use of floor savers and protection of customer property
• Deliver professional customer service and represent the company brand at all times
• Operate and maintain a company-assigned service vehicle in a clean and organized condition
• Follow all safety procedures and demonstrate safe driving habits

MINIMUM REQUIREMENTS

• Minimum 5+ years of residential service plumbing experience
• Ability to work independently and operate a company service vehicle
• Strong customer service and communication skills
• Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)
• Ability to present pricing confidently and close service work
• Valid driver’s license with a clean driving record
• Knowledge of local plumbing codes and permit requirements

Compensation: $75,000.00 - $100,000.00 per year

Join the Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

1. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

2. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.