Job Description

Plumbing Service Supervisor

Manheim, PA

Lead the plumbing service team as a supervisor, providing technical support, coaching technicians, and helping grow plumbing service operations.

Why You'll Love Working with Us:

• Build and Shape the Role: Take ownership of the role, expand responsibilities, and drive the company's use of ServiceTitan.
• Growth Opportunity: Join a company that's growing and offers the chance to grow with it—both in responsibility and impact.
• Coach and Develop Others: Play a key role in training, mentoring, and supporting technicians to improve performance and consistency.
• Strong, Healthy Culture: Work in a team-oriented, non-toxic environment where people are treated with respect and supported both on and off the job.
• Purpose-driven Company: Contribute to a faith-based business that values integrity, servant leadership, and caring for employees, customers, and the community.

About Us

Graybill Service Group is a family-owned plumbing and HVAC company serving residential and commercial customers since 2002. We specialize in plumbing, HVAC, and trenchless pipe lining, combining skilled workmanship with modern equipment and methods. As a faith-based company, we prioritize integrity, quality work, and care for our employees, customers, and community.

What You'll Do as a Plumbing Service Supervisor:

• Support technicians in the field by troubleshooting issues over the phone or on-site (travel within ~45 minutes of Manheim).
• Help train, coach, & develop the service team to improve performance and consistency.
• Work with dispatch to assign jobs based on technician skill level and job needs.
• Prepare technicians for upcoming jobs by reviewing the scope, challenges, and expectations.
• Act as a liaison between the service manager and field technicians.
• Step into the field as needed to assist with service calls and keep jobs moving.
• Contribute to process improvements, technical training, and strong customer relationships.

Our Ideal Plumbing Service Supervisor:

• Experienced: 5+ years of plumbing experience; ServiceTitan experience a plus (training provided); basic computer skills required.
• Leader: Leads by example, supports technicians, and builds strong relationships with the team and customers.
• Professional: Communicates well, represents the company positively, and handles situations with integrity.
• Driven: Takes pride in quality work, pays attention to detail, and follows through on responsibilities.
• Humble & Team-oriented: Works well with others, stays teachable, and contributes to a strong team environment.
• Equipped: Has basic hand tools and can lift 50 lbs., bend, kneel, and work for extended periods.

What We Offer Our Plumbing Service Supervisor:

• Full-time position, Monday-Friday 7:00 AM-4:30 PM, with on-call rotation as needed
• $32-$38/hour, depending on experience
• Health, dental, & vision insurance
• Paid time off
• Paid holidays
• Retirement plan
• Short-term disability insurance
• Bonus opportunities
• Company vehicle, phone, and laptop provided
• A strong, team-oriented company culture that values integrity, supports its people, and invests in long-term growth

To Apply

If you have strong plumbing experience or leadership experience in the field, enjoy supporting and developing technicians, and are ready to step into a leadership role, apply today.

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Requirements

• 5+ years of plumbing experience
• ServiceTitan experience a plus
• Basic computer skills required
• Leadership experience