Job Description

About Offshore Launch

Offshore Launch is a business and growth operations firm helping home service owners scale their operations.

We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.

We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values career growth.
• Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
• Contribute to a culture that values partnership, service, and excellence.

About the Role:​

Responsibilities:

• Manage and review a large volume of plumbing work orders per day across multiple job sites (all residential)
• Evaluate contractor reports, photos, and videos to verify diagnoses and scope accuracy
• Spot incomplete o​r inaccurate bids and work with contractors to resolve before escalation
• Provide technical direction to contractors—escalating quality concerns as needed
• Ensure all relevant data, documentation, and system entries are accurate and complete
• Act as the final internal QA before work is approved, scheduled, or billed
• Use internal platforms and documentation tools to manage day-to-day activity efficiently
• Collaborate with internal operations team to troubleshoot delays, material gaps, or job issues

Requirements:

• 3–5+ years of hands-on plumbing experience (residential strongly preferred)
• Strong diagnostic instincts and ability to assess work from photos, videos, and contractor notes
• Familia​rity with common issues in residential plumbing (leaks, clogs, water heater failures, etc.)
• Ability to spot sloppy fieldwork, challenge assumptions, and steer contractors to correct scope
• Clear, confident verbal communication—you need to push back with precision, not aggression
• Willingness to trade fieldwork for full-time remote employment
• Fast learning curve with new software—this role relies on a custom internal platform, not off-the-shelf tools
• Organized and comfortable managing dozens of open work orders simultaneously
• Fluency in English (verbal and written); clear and concise communicator

Compensation & Benefits (to be provided by Offshore Launch):

• Up to $1500/month depending on experience
• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
• 16 days PTO