Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

We are seeking an energetic and strategic Plumbing Operations Manager to lead and optimize our plumbing services division. In this vital role, you will oversee day-to-day operations, drive business growth, and ensure exceptional service delivery. Your leadership will inspire teams, streamline processes, and develop innovative strategies to maximize profitability and customer satisfaction. This position offers an exciting opportunity to shape the future of our plumbing operations while fostering a dynamic, results-driven environment.

Responsibilities

• Lead and manage the plumbing department to ensure efficient operations, high-quality workmanship, and strong customer satisfaction
• Drive revenue growth by bolstering sales performance, improving service opportunities, and supporting technicians in closing work
• Provide ongoing training, coaching, and mentorship to develop technicians’ technical skills, communication, and professionalism
• Act as a technical resource for troubleshooting, diagnostics, and complex plumbing situations
• Improve team support systems, workflows, and scheduling to maximize productivity and response times
• Ensure compliance with safety standards, company policies, and local plumbing codes
• Foster a positive team culture focused on accountability, growth, and customer-first service
• Collaborate with leadership on performance metrics, staffing needs, and continuous improvement initiatives

Qualifications

• Strong technical plumbing knowledge with hands-on field experience
• North Carolina State Plumbing License preferred (not required)
• Proven ability to lead, motivate, and develop a team
• Advanced communication skills — both verbal and written — with technicians, customers, and leadership
• Sales-minded approach with the ability to coach teams on service recommendations and customer education
• Strong organizational and problem-solving skills
• Passion for training, growing, and retaining high-performing employees

What We’re Looking For

• A leader who balances operational excellence with people development
• Someone who can elevate both revenue performance and customer experience
• A hands-on manager who isn’t afraid to jump in and support the team when needed
• A growth-focused professional who enjoys building strong teams
• North Carolina State Plumbing License preferred (not required)
• Proven ability to lead, motivate, and develop a team
• Advanced communication skills — both verbal and written — with technicians, customers, and leadership
• Sales-minded approach with the ability to coach teams on service recommendations and customer education
• Strong organizational and problem-solving skills
• Passion for training, growing, and retaining high-performing employees

Earn a competitive salary with opportunity for bonuses as well as:

• Maintained service vehicle
• Medical, vision, dental, short and long term disability insurances, life/critical illness/accident insurance
• Employee assistance program
• Employee discount
• Paid time off and paid holidays
• Referral program

Join us as a Plumbing Operations Manager to lead a passionate team dedicated to delivering top-tier plumbing solutions! Your expertise will drive operational excellence while opening new avenues for growth in a fast-paced industry.

Compensation: $75,000.00 - $100,000.00 per year

Join the Charlotte Benjamin Franklin Plumbing Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

1. Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

2. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

3. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.