Job Description

Position: Lead Plumbing Installer

Location: Worthington, OH (Columbus Service Area)

Join Our Winning Team as a Plumbing Manager – Lead, Grow, and Excel!

Are you ready to take charge and lead a high-performing plumbing team? Max Service Group, one of the largest and fastest-growing HVAC and plumbing companies in the Midwest, is looking for a dynamic Plumbing Manager to drive excellence, build a winning team, and deliver exceptional customer service. We’re looking for someone who thrives in a leadership role, fosters a team culture, and strives for success at every turn.

Why Max Service Group?
We’re growing quickly because we only hire the best – and that’s YOU! People don’t just come to us for a job, they stay for a fulfilling career with endless growth and advancement opportunities. Join a company where you’ll feel valued, supported, and empowered to succeed!

As a Plumbing Manager, you’ll be the heartbeat of our plumbing operations, providing leadership, support, and training to ensure every job is done right. You’ll develop your team, ensure top-tier customer satisfaction, and uphold our core values. Above all, you’ll promote a safe, ethical, and compliant work environment in everything we do.

What’s In It for You?

• Competitive Compensation $90,000 - $115,000, plus a lucrative bonus plan
• FREE Employee/Dependent Telehealth, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
• Paid Company Holidays
• Paid Community Service Day
• Company Paid Personal Time Off
• Company Paid Other Time Off (Bereavement & Jury Duty)

Main Responsibilities:

• Team Leadership Build a strong, motivated team by recruiting, training, and inspiring staff members. Foster a positive team culture through daily huddles, meetings, and 1:1s.
• Customer Satisfaction Champion unparalleled customer service. Lead by example to ensure all customer issues are resolved promptly and effectively.
• Operational Excellence Oversee efficient planning of materials, labor forecasting, and resource allocation to exceed customer expectations while maintaining financial performance.
• Cross-Department Collaboration Liaise with support teams, sales, field teams, and procurement to ensure best practices and smooth operations.
• Inventory Control Maintain accurate inventory of fleet, parts, and materials, ensuring zero discrepancies and efficient resource use.
• External Relations Collaborate with vendors, community leaders, and third-party partners to strengthen relationships and ensure business success.
• Business Growth Drive company growth by meeting financial goals, analyzing cost data, and implementing new strategies to align with overall business objectives.
• Safety & Compliance Promote a safe, accident-free work environment and adhere to all Max Service Group policies and legal regulations.
• Coaching & Development Recognize and reward your team’s hard work through regular coaching and performance evaluations, ensuring growth and engagement.
• Strategic Planning Lead the charge on manpower planning, resource allocation, and ensuring alignment with business and production goals.
• Continuous Improvement Monitor team performance, track key metrics, and take action to achieve revenue and profit margin targets. Conduct ride-alongs and 1:1 training sessions to support team development.
• Facility Maintenance Ensure the proper maintenance and appearance of the building and grounds to reflect our brand’s professionalism and commitment to excellence.

Performance Goals:

• Achieve Financial Targets Meet or exceed budgeted goals annually.
• Team Engagement Maintain high levels of retention and employee satisfaction.
• Team Growth Grow the team through our Nexstar process and encourage continuous development.
• Customer Satisfaction Strive for the highest possible 5-star review ratings and deliver exceptional service to every client.

Ready to Lead the Charge?

At Max Service Group, your leadership will shape the future of our plumbing division. If you’re passionate about building a top-tier team, driving business growth, and delivering unparalleled customer service, we want to hear from you!

Qualifications – Do You Have What It Takes?

• 5-8 years of plumbing experience, with at least 2 years in a management role
• Journeyman Licensed Plumber (or willing to obtain)
• Strong leadership skills and a passion for team development
• Proven ability to drive results, manage budgets, and exceed customer expectations
• Excellent communication, organizational, and problem-solving skills
• A commitment to safety, compliance, and delivering excellence

Do you check the box for the above items? If so, you’ve found the right place to build upon your career.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon!

The compensation for this position is fully commission based and expected to range between $90,000 - $115,000 per year This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.