Job Description

Job Title: Plumbing Install Coordinator

The Plumbing Install Coordinator is responsible for coordinating and scheduling all sold plumbing installation jobs through company’s field service management software while ensuring all required information, approvals, permits, and payments are completed prior to scheduling. This role is essential in maintaining organization, communication, and efficiency between the plumbing department, customers, technicians, and management.

Supervisory Responsibilities:

None.

Duties/Responsibilities:

• Schedule all sold plumbing installation jobs in company’s field service management software.
• Verify required deposits and payments are collected prior to scheduling installs.
• Ensure permits, approvals, and required documentation are completed before booking jobs.
• Review sold jobs for accuracy including scope of work, materials, equipment, and technician notes.
• Coordinate scheduling with plumbing managers, field technicians, and dispatch teams.
• Communicate with customers regarding scheduling, arrival expectations, and project updates.
• Monitor installation schedules and adjust based on manpower, inspections, or material availability.
• Maintain accurate job notes and customer communications within company’s field service management software.
• Follow up on pending approvals, financing, permits, or missing information.
• Assist with inspection scheduling and coordination with municipalities when required.
• Maintain organization of sold and pending install jobs to prevent scheduling delays.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Experience with field service management software such as ServiceTitan preferred.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Plumbing industry knowledge preferred.
• Experience coordinating schedules and customer communication.
• Strong attention to detail and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Proficient computer and administrative skills.

Education and Experience:

• High school diploma or equivalent required.
• Previous scheduling, coordination, or administrative experience preferred.
• Experience in the plumbing or home services industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate effectively by phone and email.
• Ability to occasionally lift up to 15 pounds.

Strada Services is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.