Job Description

Job Location: Wilmington, NC 28405
Position Type: Full Time
Job Shift: Day
– Plumbing Inside Sales
The Plumbing Inside Sales role is focused on driving sales growth and supporting customer satisfaction by providing responsive and knowledgeable assistance to assigned accounts and the Outside Sales team. This position plays a key role in developing strong customer relationships, processing orders accurately, coordinating with internal departments, and ensuring accounts receive timely information and solutions.
Job Duties
- Partner with Outside Sales representatives to service assigned accounts by processing orders, preparing quotes, and providing timely product and pricing information.
- Manage customer inquiries via phone, email, or other communication channels; ensure prompt follow-up and resolution.
- Utilize electronic and published catalogs to source product information, pricing, and availability for customer needs.
- Proactively identify opportunities to increase sales through cross-selling, up-selling, add-on sales, and promotion of new or seasonal products.
- Coordinate with Purchasing, Logistics, and Warehouse teams to ensure timely delivery, product availability, and order accuracy.
- Resolve customer issues and complaints in a professional manner, escalating to the appropriate manager when necessary.
- Track order status, delivery schedules, and backorders; keep customers informed with timely updates.
- Maintain accurate customer records in the system, including order history, pricing agreements, and key contacts.
- Participate in product knowledge meetings and training sessions to stay current on product lines and market trends.
- Support sales campaigns by assisting with account outreach, follow-up, and reporting on customer activity.
- Provide administrative support to the Sales team, including preparing reports, updating CRM/account records, and coordinating customer communications.
- Present a professional and customer-focused image at all times.
- Follow company policies, procedures, and compliance standards
Benefits:
- Full health, dental, and vision insurance.
- 401 k
- Paid Holidays
- Vacation Pay
- Employee Referral Program
- Employee Discount
- Plus more...
Job Type: FULL-TIME
Pay: Based on experience