Job Description

Overview

Overview

Come join Mr. Plumber/Williams Comfort Air, one of the Midwest's largest and most trusted home service companies. We're growing because we invest in our people, provide industry-leading training, and create real opportunities for advancement.

Whether you're an experienced drain technician or looking to build a long-term career in the trades, we'll provide the tools, training, and support you need to succeed.

The Role

As a Plumbing Drain Technician, you'll diagnose, clear, repair, and maintain residential drain and sewer systems while delivering an exceptional customer experience. You'll help homeowners understand their options, recommend solutions that fit their needs, and take pride in solving problems the right way.

What’s In It For Me?

• $17+/hour base plus commission and performance incentives
• Company-paid plumbing school and licensing assistance
• Medical, Dental and Vision Insurance
• FREE Employee/Dependent Telehealth program, no copay
• Company Matched Health Savings Account and 401k Retirement Account
• FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
• Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
• PTO (Up to 4 weeks based on tenure), Paid Company Holidays, Paid Community Service Day

Responsibilities

What Will I Do?

• Diagnose, clear, repair, and maintain residential drain and sewer systems
• Perform drain cleaning services using snakes, jetting equipment, cameras, and other specialized tools
• Accurately identify plumbing and drainage issues and recommend appropriate solutions
• Educate homeowners on repair and replacement options, helping them make informed decisions
• Promote company services, maintenance agreements, and additional solutions when appropriate
• Complete assigned service calls professionally, efficiently, and to company standards
• Maintain accurate job documentation, warranty information, inventory records, and timekeeping
• Communicate effectively with dispatch, management, and support teams throughout the workday
• Maintain company vehicles, tools, and equipment in clean and safe working condition
• Follow all company safety policies and procedures
• Participate in ongoing training and development opportunities to expand technical knowledge and skills
• Represent the company professionally while delivering outstanding customer service on every call
• Have or be willing to get the proper certifications. (We can help you with this!)

Qualifications

Do I Have What It Takes?

• Valid driver's license with a clean driving record
• Previous drain cleaning, plumbing, or sewer service experience preferred
• Experience operating drain cleaning equipment, sewer cameras, and jetting machines strongly preferred
• Strong troubleshooting and diagnostic skills
• Excellent communication and customer service abilities
• Ability to explain technical issues and solutions in a way customers can understand
• Detail-oriented with strong organizational skills
• Plumbing license or willingness to obtain licensing through company-sponsored training
• Ability to work independently while contributing to a team-focused environment

Do you check the box for the above items? If so, you’ve found the right place to build upon your career.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about the company by visiting our website. We look forward to speaking with you soon!

EQUAL OPPORTUNITY EMPLOYER

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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