Job Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Key Responsibilities

• Perform general maintenance and repairs on building elements—walls, ceilings, floors, doors, windows, and furniture.

• Conduct regular inspections and preventive maintenance to uphold facility standards.

• Address basic plumbing issues: clear drains, repair leaks, replace taps, and manage minor pipework.

• Execute basic electrical tasks (non-certified): replace bulbs, fuses, and plug points.

• Track and maintain facility tools, equipment, and assets.

• Supervise and liaise with third-party contractors during site visits, installations, or repairs to ensure policy compliance.

• Stay compliant with health, safety, and internal company protocols.

• Provide prompt responses to emergency maintenance incidents.

• Assist with office layout changes, furniture reconfiguration, and minor installations.

• Maintain accurate maintenance logs and work records.

Qualifications

Qualifications & Experience Required

Essential• Minimum 1–2 years’ experience in general building maintenance roles.

• Qualified red seal trade tested Plumber

• Strong commitment to health & safety and compliance with facility protocols.

• Computer literate with good communication skills (English & Afrikaans essential).

• Must have own mobile phone and be available for shift work (Monday to Friday)

Preferred

SKILLS REQUIRED

• At least 1 years’ experience

• Be able to work independently

• Good work ethic

• General Building work training

• Familiar with OSHACT

• Driver licence

Core Competencies & Traits Required

• Reliable, self-motivated, and customer-service oriented

• Capable of independent work and effective in a team

• Excellent under pressure with strong organizational skill

• Detail-oriented, proactive, and results-driven

• Adaptable to system, structural, and organizational changes

• Willingness to work overtime with adequate notice