Job Description

Residential Service Plumber

Gary & Sons | Falls Creek, PA

Experienced plumbers have options. The right opportunity should offer more than a full schedule—it should provide reliable support, steady customer demand, continued training, and a team that respects the expertise you bring to every service call.

At Gary & Sons, we’ve been serving homeowners throughout the region since 1978. Our reputation has been built by skilled professionals who take pride in dependable workmanship, honest communication, and treating customers the right way.

As a Residential Service Plumber, you’ll diagnose and repair plumbing systems, help homeowners understand their options, and have the support and resources needed to deliver quality service without cutting corners. You’ll work with an established team that values accountability, professionalism, and taking care of both customers and employees.

If you’re looking for a stable company where your skills are valued, your performance is recognized, and you can continue building your career, Gary & Sons may be the right place for your next move.

What You’ll Do

• Diagnose, repair, and maintain residential plumbing systems.
• Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.
• Repair water lines, drain lines, leaks, valves, and other plumbing components.
• Perform plumbing inspections and identify code, safety, or performance concerns.
• Explain diagnosed problems and recommend appropriate repair or replacement options.
• Obtain customer approval before completing work and collect payment when appropriate.
• Complete accurate service notes, estimates, photos, and follow-up documentation.
• Communicate parts, scheduling, and return-trip needs promptly to the office.
• Protect customers’ homes and maintain a clean, professional work area.
• Maintain assigned vehicles, tools, materials, and truck inventory.
• Participate in required meetings, technical training, and professional development.

What We’re Looking For

• Previous residential plumbing service and repair experience.
• Strong diagnostic and troubleshooting abilities.
• Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.
• Ability to independently manage service calls from diagnosis through completion.
• Strong communication and customer service skills.
• Ability to explain technical findings and available solutions clearly to homeowners.
• Commitment to safe, code-compliant, and high-quality work.
• Journeyman Plumber license or equivalent experience preferred.
• Comfortable using tablets, mobile applications, and field service software.
• Valid driver’s license with an acceptable driving record.
• Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.

Why Work at Gary & Sons?

• Competitive compensation with performance-based earning opportunities
• Steady, year-round customer demand
• Strong dispatch, customer service, and operational support
• Established local reputation dating back to 1978
• Medical, Dental, and Vision Insurance
• Retirement plan with company contribution
• Paid Time Off and Paid Holidays
• Company-Provided Vehicle
• Company Phone or Tablet
• Uniforms and Professional Tools
• Ongoing Paid Technical and Customer Service Training
• Opportunities for Overtime
• Career Advancement Opportunities
• Supportive, family-oriented work environment
• A company that values quality, accountability, and teamwork

What Success Looks Like

Success in this role means diagnosing plumbing problems accurately, completing dependable repairs and installations, and helping homeowners feel confident in the recommendations you provide. You’ll communicate professionally, document your work thoroughly, and help Gary & Sons continue earning customer trust through quality service and consistent follow-through.