Job Description

We are looking for a full time Plumber to join our growing team of service engineers. You’ll be working alongside our other service engineers across many our commercial clients across West Midlands.

This is a fully remote role and requires a full UK driving licence.

As a Thermatic Plumber, you are a member of the mobile service & maintenance engineering team. This role is responsible for delivering a high standard of plumbing services across commercial client sites as part of planned preventative maintenance (PPM), reactive works and minor project delivery.

The Benefits:

• Opportunities to increase take home pay through overtime
• Personal use of company van permitted
• 33 days holiday (inc bank holidays) + a day off on your Birthday
• Auto-enrolment Pension - 9% combined contributions
• Death in Service Insurance @ 4 X salary
• Extensive Healthcare & Wellbeing provisions including:
• Private Medical Insurance - excess paid
• Dental & Optical cash back scheme
• Employee Assistance Programme
• Access to virtual GP support
• Health discounts
• Access to annual health screening
• Enhanced Family Leave policies
• Company events
• Referral bonus
• Long Service Awards & Loyalty Holidays

Hours & Location of Work:

Main location - this is a fully mobile role covering West Midlands.

Regular hours of work - Monday to Friday, 40 hour working week. Whilst this is our company standard working week, our clients require "out of hours" maintenance so early starts/late finishes & night works are to be expected.

On Call - this role includes a 24 hour on call rota on a maximum 1 week in 4 schedule (Friday-Thursday)

Skills, Experience & Qualifications:

Essential:

• Strong working knowledge of plumbing systems in commercial environments, including water regulations and HSE standards.
• Understanding of Legionella compliance, flushing regimes, and TMV servicing.
• Basic awareness of other trades and how plumbing integrates with HVAC, electrical, and fabric maintenance tasks.
• Familiarity with CAFM systems and digital job reporting platforms.
• Awareness of permit to work systems, RAMS, and relevant safety legislation.
• NVQ Level 2 or 3 in Plumbing and Heating or equivalent.
• Experience working on commercial sites and delivering mobile plumbing services.
• Full UK driving licence.
• WRAS / Unvented Hot Water (G3) (desirable).
• Legionella Awareness / TMV Competency (desirable).
• High level of technical plumbing ability, including fault diagnosis and effective repair.
• Ability to work independently while managing a busy mobile workload.
• Strong customer service and communication skills.
• Skilled in accurate job reporting and efficient time management.
• Capable of identifying commercial opportunities through condition reporting and client engagement.

Responsibilities include:

• Undertaking planned and reactive plumbing works, including fault finding, diagnostics, repair, and replacement of components on commercial sites.
• Delivering a high standard of work that meets statutory compliance, health & safety regulations, and internal quality benchmarks.
• Ensuring all works are completed in line with RAMS, method statements, and permit requirements.
• Responding promptly to emergency call-outs and urgent plumbing issues in line with SLA requirements.
• Carrying out basic maintenance and inspection of associated building services and plant equipment (e.g., pipework, hot/cold water systems, sanitary ware).
• Identifying and reporting follow-on or remedial works and support the quoting process where appropriate.
• Completing accurate digital job records, including time, materials, photos, and detailed job notes.
• Liaising professionally with clients, site contacts, and other engineers to coordinate works and ensure customer satisfaction.
• Supporting junior team members or subcontractors as needed, acting as a technical point of contact when required.
• Participating in toolbox talks, audits, and regular team briefings to maintain safe and consistent service delivery.
• Maintaining van stock levels and ensure company vehicle, tools, and PPE are kept in good condition.
• Follow all requirements and procedures as laid out, and participate actively in the continuous improvement of, the IMS.