Job Description

Player Services Supervisor Hourly $23.50/Hourly/Negotiable Location Gaming Reports to Player Services Manager

Responsibilities

• Responsible for the direct supervision of the department employees, which includes but not limited to pre-shift staff meetings, counseling, carrying out disciplinary actions, annual evaluations, etc.
• Required to perform all duties of a Player Services Representative which include but not limited to new member signups, entering/updating customer contact information, reprint player’s cards and troubleshoot card issues, if necessary, vault duties and to provide customer account information to requesting departments and/or guests.
• Must make daily operational problem-solving decisions as necessary and be able to mediate disputes amongst departmental employees or guests, if necessary.
• Must monitor the department operations to ensure operating in compliance with established department procedures.
• Daily monitoring of the cash funds and making suggestions as necessary.
• Entering all point adjustments on your assigned shift.
• Maintain/monitor promotional coupon levels, including gas certificate.
• Uphold superior standards of customer service.
• Maintain punctual and dependable attendance.
• Wear approved departmental uniform consistently.
• Always Comply with the Drug and Alcohol-Free Workplace Policy.
• Perform additional duties as assigned.
• Must obtain a high standard of confidentiality.

Qualifications & Education

• High School Diploma or GED.
• Minimum of two (2) years working supervisory experience.
• Must be able to obtain/maintain a Mohican Gaming License.
• Must submit to a Criminal Investigation Background Check (CIB).
• Must maintain an acceptable departmental attendance record.
• Must submit to and pass a pre-employment drug and health screening.
• Must be able to work weekends, nights and holidays.
• Must have excellent customer service skills and always maintain a professional attitude.
• Basic computer experience is required.
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.
• Courteous and friendly demeanor.
• Prior experience in similar role preferred but not required.
• Must possess outstanding communication, organizational/supervisory skills and basic math skills including addition and subtraction.
• Ability to comprehend and follow verbal and written instructions effectively.
• Capacity to work with minimal supervision.
• Ability to meet the physical demands of the job.

Work Conditions

• Continuous hand movements and use of finger dexterity.
• Standing, walking, kneeling, crouching, and bending as part of daily tasks.
• Must be able to stand in one area for an extended amount of time.
• Must be able to frequently lift and/or move up to thirty (30) pounds.
• Specific vision abilities including close, distance, peripheral, and depth perception.
• Maintenance of excellent personal hygiene due to proximity to others.
• Smoke and dust-free work environment with varying noise levels as per location within the establishment.

How to Apply: Application can be submitted by clicking on the APPLY button above. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.

Disclaimer The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.