• Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile
app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa
• Report and minutes writing in English or Chinese
Requirements
• English (fluent), or Mandarin (fluent, native)
• Requires towork on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English
• Ability to deliver excellent customer service quality utilizing soft skills
• Able to understand games from a gamer’s perspective and give in-depth gaming and
PC/console troubleshooting support
• Ability to solve and analyse information accurately with appropriate speed and guidelines
• Team player
• Those with strong interest in games are preferred but we do welcome fresh graduates or
those without customer service experience and gaming experience
Benefits
Medical Reimbursement, transport allowance
Side (formerly PTW) is a global video game development and services partner, offering technical and creative solutions to many of the largest developers and publishers around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.
Our industry-leading services include codev, art, audio, quality assurance, localization, localization QA, player support, community management, and datasets.
At Side, we drive innovation for unforgettable game experiences by infusing technology with human ingenuity. We work in every genre, on every platform, in all languages – bringing games to life, by your side.
