About TransPerfect Gaming Division
TransPerfect Gaming Division is an award-winning multilingual video game services company specializing in translation, localization, player support, game testing, cybersecurity, tool development, art design, and community management. Supporting over 1,000 game developers worldwide, we help bring games to global audiences.
About the Role
Are you passionate about video games and helping players? We’re looking for a Player Support Agent (English) to join our growing global team. In this role, you will provide high-quality support to players while contributing to a smooth and enjoyable gaming experience.
Key Responsibilities
Provide player support via tickets, email, chat, and/or forums
Respond to player inquiries, issues, and feedback in a timely and professional manner
Escalate complex issues to relevant teams when necessary
Assist in drafting player-facing communications and announcements
Monitor player feedback and report recurring issues or trends
Collaborate with internal teams to improve player experience
Maintain accurate records of interactions and solutions
Required Skills & Qualifications
Native level in English (written and spoken)
Strong communication and customer service skills
Passion for video games and understanding of gaming communities
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Basic proficiency in Microsoft Office and digital tools
Nice to Have
Previous experience in player support, customer support, or gaming industry
Familiarity with ticketing systems (e.g., Zendesk, Freshdesk)
Experience handling online communities or forums
Why Join Us?
Turn your passion for gaming into a career! Work with exciting game titles and be part of a global team dedicated to delivering top-tier player experiences.
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.
In order to apply, please submit your CV in English
By applying, I confirm I have read and accept TransPerfect's Privacy Policy: https://www.transperfect.com/about/data-privacy-recruiting
DataForce delivers high-quality, multimodal training data and services to power the next generation of AI. From large language models to voice, image, and video generation, DataForce supports AI innovators in tech, life sciences, automotive, and beyond with scalable, secure solutions for development, testing, and safety. Backed by cutting-edge technology and over one million data contributors, DataForce helps ensure AI systems are accurate, adaptable, and ready for real-world deployment.
DataForce is part of TransPerfect, the world’s largest provider of language and AI solutions for global business, with offices in more than 140 cities worldwide. Learn more at www.dataforce.ai.
Contact: dataforce@transperfect.com
