Job Description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Player Services Attendant. Under the supervision of the Player Services Manager, the Player Services Attendant assists guests in all Oaklawn Rewards Program transactions in a friendly and professional manner in accordance with the Company’s Core Values. Adheres to all regulatory, departmental and Oaklawn policies and procedures. Serve as ambassadors for OJC, maintaining the highest standard in guest service, teamwork, courtesy and safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Introduces the Oaklawn Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new guest accounts and makes updates to accounts when necessary.
• Promotes Oaklawn Rewards App, encourages guests to download and assists with download as needed.
• Builds relationships with guests to drive Oaklawn Rewards sign-ups along with email capture.
• Ensures initial guest contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Oaklawn Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides guests with accurate information about the Oaklawn Rewards program, property and promotions offered.
• Ensures integrity of promotions
• Reviews player ratings and assists with troubleshooting issues
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets guests as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks and inventory control records.
• Assists at Marketing Promotions events by greeting and checking in guests, issuing prizes and other related duties as assigned by supervisor.
• Promotes fun, friendly, positive guest relations through prompt, courteous and efficient service
• Maintain strict confidentiality of players' information and all OJC procedures
• Promotes and adheres to Oaklawn's Core Values
• Ensures cleanliness of assigned area, reporting issues to supervisor
• Calmly, tactfully and professionally handle guest complaints and concerns, assisting resolution whenever possible, directing to supervisor when not able to assist
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required.
• Previous guest service experience a must
• Previous casino experience preferred
• Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse internal and external community
• Strong computer skills with highly accurate data entry
• Able to maintain the highest level of confidentiality
• Ability to work as a team
• Highly organized and detail oriented
• Able to quickly adapt to changing priorities
• Excellent communication and problem-solving skills
• Neat, professional appearance with excellent personal hygiene
• Ability to lead by example and act as a positive role model
• Ability to maintain a calm, professional and friendly demeanor in all situations
• Ability to handle several projects and tasks at the same time
• Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.