Job Description

The Player Development Executive's primary focus will be driving acquisition of new-to-brand and new-to-market VIP+ customers to Caesars Entertainment's three Reno properties. The ideal candidate will be highly results-driven, with a proven ability to build, cultivate, and leverage strong internal and external networks to generate qualified player development opportunities and deliver measurable revenue growth.

• Five (5) or more years’ experience as a Casino Host or Player Development Executive
• College degree or equivalent experience preferred.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must be proficient in using CRM platforms as well as casino management software.
• Must have excellent interpersonal and problem-solving skills.
• Must have excellent customer service skills.
• Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
• Must have excellent networking abilities.
• Must present well-groomed professional appearance.
• Must have good oral and written communication skills.
• Ability to be self-motivated and entrepreneurial, and committed to personalizing interactions to drive performance.

• Responsible for targeting, developing, and assessing new business relationships.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Effectively delivers required sales targets.
• Maintains relationships with VIP/VVIP guests through personal contact by phone and in person with the ultimate goal of increasing new business.
• Creative thought in developing a wide customer base.
• Assists with special events as needed.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Responsible for managing coordinators and working effectively as a collaborative team player.

ADDITIONAL REQUIREMENTS

• Must be able to work long hours any day of the week and be able to stand for long periods of time (8-10 hours).
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk when performing clerical functions.
• Respond to visual and aural cues.
• Must be able to respond to visual and aural cues.
• Must present a well groomed appearance.
• Must be able to maneuver in and around the entire casino and hotel area.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to converse over the telephone in situations where there is loud and disruptive background noise.
• Able to handle more than one function at a time by being well organized.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.