Job Description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Player Development Executive, you’ll play a key role in growing and strengthening our VIP player community. You’ll build meaningful relationships with high-value players, deliver exceptional service experiences, and drive customer engagement that contributes to revenue growth. Working cross-functionally with teams across the business, you’ll help shape and execute a best-in-class VIP experience while leveraging insights and data to maximize player loyalty and long-term value.

What you’ll do as a Player Development Executive

• Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.

• Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.

• Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.

• Execute VIP policies and procedures, including responsible gaming standards and regulatory requirements.

• Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.

• Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.

• Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.

What you’ll bring

• A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.

• Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.

• A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.

• Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.

• Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.

• Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.

• Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.

• Ability to obtain and maintain all required State Gaming Licenses.

#LI-AI1

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 88,400.00 USD - 110,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.