Job Description

Level: Entry
Job Location: COEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID 83876
Position Type: Full TimeEducation
Level: High School
Salary Range: $17.00 - $17.00 Hourly

Job Shift: Swing
Job Category: Customer ServiceMission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality.  You are a part of our family; Welcome Home!
SUMMARY:
The Player’s Club Representative will assist in promoting the player’s reward club and distributing general casino information while performing club enrollment tasks, club offer redemptions, and ticket sales.
RESPONSIBILITIES:
- Enroll customers in the player tracking system, print cards, and explain extra play cash and rules of the club.
- Check points for club members as requested.
- Maintain knowledge of all club promotions in order to explain information to customers.
- Perform Ticket West and gift card sales as needed.
- Perform casino wide announcements as requested.
- Check coats and bags for customers.
- Keep booth stocked with needed supplies.
- Maintain accurate records of customer wheelchair use.
- Answer phones and direct calls or provide accurate information.
- Resolve customer problems and complaints or direct the customers to the appropriate resources.
- Other projects and duties as assigned.

QualificationsQUALIFICATIONS
Education/

Experience:
- Must be able to obtain a Coeur d’Alene tribal gaming license.
- High school diploma required.
- Must be 18 years of age or older.
- Six months previous customer service experience required.
Skills/Knowledge:
- Proficiency with Microsoft Word and data entry required.
- Must type 40 WPM, demonstrate by testing prior to being hired.
- Strong cashiering skills required.
- Must work well in a team environment.
- Strong multitasking skills required.
- Excellent verbal communication skills required.
- Basic problem solving skills required.
- Must be able to follow detailed instructions precisely.
- Excellent customer service skills required.
- Must be able to maintain strict confidentiality.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 40 pounds, stand, walk, twist, and perform repetitious activities. Specific vision abilities required by this job include close vision and ability to adjust focus.
This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.
The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.