The Playbook Sports Bar Host is responsible for greeting and seating guests in a friendly, courteous, and professional manner. The Host manages the flow of reservations to ensure an exceptional dining experience. Duties include answering the phone, booking reservations using the Open Table System, and managing take-out orders. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential for success in this role.

 

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Greet all guests promptly, warmly, and professionally upon arrival.
4. Manage reservations, waitlists, and walk-in guests using OpenTable.
5. Escort guests to their tables, presenting menus and explaining daily specials if needed.
6. Follow the steps of service as outlined by the department on a consistent basis.
7. Maintain an organized and clean host stand, lobby, and entrance area at all times.
8. Communicate wait times clearly and accurately to guests.
9. Monitor dining room flow and seat guests in a balanced manner for server sections.
10. Answer the telephone promptly and professionally; assist with guest inquiries and requests.
11. Take and manage take-out orders.
12. Work closely with the management team and service staff to ensure smooth and efficient service.
13. Follow all company, departmental, and health and safety policies and procedures.
14. Perform opening, closing, and side duties as assigned by management.
15. Promote and maintain a positive and cooperative team environment.
16. Maintain a polished, professional appearance in compliance with grooming standards.
17. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form. Must be able to speak, read, and write fluently in English.
2. One (1) year of experience in gourmet, contemporary dining, or high-volume restaurants.
3. Must be at least 21 years of age.
4. Must possess or obtain a California Food Handler Certification.
5. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

 

Physical Requirements:
This job has the following physical requirements:
1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
10. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
11. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shif