Job Description

🌟 Be Part of the Fun at Our BRAND NEW Grass Hoppers Otley! 🌟

Opening August 2026 | Join the team helping bring the adventure to life

We're bringing something exciting, energetic, and packed with fun to Otley… and we're looking for a hands-on Play Supervisor to help create unforgettable experiences for every family that visits. 🦗

At Grass Hoppers, no two days are the same. From supporting a busy team and ensuring the highest standards across the site to helping create magical moments for children and their families, you'll be right at the heart of the action.

🎯 The Role: Play Supervisor 🦗

This is more than just a supervisory role — it’s an opportunity to help shape a brand-new team and support the success of an exciting new operation from day one.

Reporting to the Grass Hoppers Manager, you'll be responsible for:

✅ Supporting the smooth day-to-day running of Grass Hoppers

✅ Leading, motivating and developing team members to deliver exceptional customer experiences

✅ Ensuring the highest standards of cleanliness, safety and presentation across the site

✅ Helping to manage rotas, holidays and staffing levels to ensure the operation runs smoothly

✅ Supporting stock control and reducing waste where applicable

✅ Monitoring play and visitor areas to ensure they remain welcoming, safe and fun

✅ Handling customer queries and concerns in line with our Values

✅ Driving team engagement and helping the site achieve performance and sales targets

✅ Carrying out performance conversations and supporting colleague development

✅ Taking responsibility for the site in the Manager's absence

✅ Assisting with opening, securing and closing the site safely

✅ Building positive working relationships across the wider business

👉 You'll work closely with the Grass Hoppers Manager to create a fantastic environment for both customers and colleagues, helping to deliver memorable experiences every single day.

🐝 What Makes This Role Exciting?

🦗You'll be part of a brand-new opening and help build the culture from day one

🦗You'll have the opportunity to develop your leadership skills in a fast-paced environment

🦗No two days will be the same — from busy weekends and school holidays to special events and seasonal activities

🦗You'll play a key role in creating magical experiences for families and children

🤝 One Team, One Goal

At Grass Hoppers, teamwork is at the heart of everything we do.

You'll:

Work collaboratively with colleagues across the business

Support, coach and encourage your fellow team members

Lead by example and jump in wherever needed

Help maintain a positive, energetic and fun working environment

🎈 What We're Looking For:

We're looking for someone who brings enthusiasm, leadership and a genuine passion for delivering great customer experiences.

You'll thrive if you:

👍🏼Have experience supervising or leading a team

👍🏼Are confident in a busy, customer-focused environment

👍🏼Love working with people and creating memorable experiences

👍🏼Can stay organised, prioritise effectively and adapt to changing demands

👍🏼Bring a positive, hands-on approach to leadership

👍🏼Take pride in maintaining high standards and encouraging others to do the same

👍🏼Experience in customer service is essential, and experience with children or catering is a bonus.

📅 What to Expect:

Start date: Ideally Summer 2026

Be part of a brand-new opening in Otley

Work closely with the Manager to shape the team and culture

Develop your leadership skills in a dynamic, high-energy environment

Make a real impact from day one

📩 Ready to Help Lead the Fun?

If you're ready to inspire a team, support an exciting new operation, and help create unforgettable experiences for families, we'd love to hear from you.

Help us create a place where families make memories, kids have adventures, and every visit is full of fun!