Job Description

Role Purpose
We are seeking a polished, service‑driven professional to deliver a seamless, premium end‑to‑end experience for Platinum VIP customers—equivalent to a five‑star hospitality environment. As a trusted front‑of‑house ambassador, you will ensure every interaction is discreet, professional and exceeds customer expectations from arrival to departure.

• Represent the Platinum VIP brand with professionalism, warmth and discretion
• Create exceptional customer experiences by anticipating needs and remaining confident, calm and solutions‑focused under pressure, ensuring we maintain our exceptional NPS rating.
• Welcome, escort and support commercial and private aviation customers throughout their entire journey
• Coordinate passenger check‑in, baggage handling and safe, efficient transport (airside driving) between aircraft and airport facilities
• Prepare and maintain suites, meeting rooms and hospitality spaces to premium standards

• Carry out all kitchen‑related duties, ensuring full adherence to HACCP food‑safety standards and procedures

• Maintain consistent five‑star standards across all private suites, including restocking amenities, cleaning, hoovering, polishing and ensuring all areas are presented to a premium, guest‑ready level all the time

• Prepare & serve food and beverages in line with hospitality best practice and hygiene requirements
• Liaise effectively with airlines, customs, immigration and internal airport teams to enable smooth operations and customer service
• Support events, meetings and ad‑hoc operational needs, including emergency or unplanned situations

Skills & Capabilities

• Customer Excellence: Strong track record in delivering high‑end, personalised service in a fast‑paced environment
• Warmth & Presence: Confident, professional communicator with excellent interpersonal skills and pride in their work.
• Problem‑Solving: Proactive approach with the ability to think ahead and resolve issues calmly
• Attention to Detail: High standards in presentation, accuracy and consistency
• Collaboration: Able to work effectively with multiple stakeholders to achieve shared outcomes
• Operational Agility: Comfortable managing varied tasks, shifting priorities and physical duties (including luggage handling)
• Digital Fluency: Competent with basic IT systems including email, booking tools and Microsoft Office

Experience & Requirements

• Previous experience in a customer‑facing or hospitality role delivering premium service
• Strong commercial awareness and a customer‑retention mindset
• As a brand ambassador for Platinum VIP, take personal responsibility to uphold the highest standards of professional and personal appearance

• Full Category B driving licence

• Flexibility to support operational requirements, including shift work

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.