Job Description

As the face of your company, you can create positive experiences for your customers every day, from curating unique travel or lifestyle experiences to assisting them with their daily needs. You'll develop your skills through industry-leading training and continuous mentorship, while learning what it means to continually set the standard for world-class, customer-focused service.

You're not only helping customers see the world, you're helping them truly experience it.

As an American Express Platinum Travel and Lifestyle Consultant, you will be ready to take on any travel-related requests at any time. Here are some of the things you might deal with on a daily basis:

• Create unique experiences with professional international and domestic travel booking services, especially in high-end luxury areas, including flights, restaurants, car rentals, excursions, trains, and even cruises and private jets.
• Provide professional advice and arrange business or leisure trips from start to finish.
• Meet the requirements of life and provide advice on dining, limousine transfers, tickets for entertainment and sporting events, spa and fitness, flowers, merchandise and gifts.
• Proactively provide cardholders with useful information and analyze the strengths and weaknesses of various alternatives to assist them in making decisions when needed.
• Use your in-depth knowledge to help cardmembers enjoy their exclusive benefits, including how to make the most of their membership bonus points.
• You'll always put the cardmember experience first, reinforcing a members-first mindset and earning loyalty.
• Optimize service delivery and meet compliance requirements through phone and customer management systems. Establish and maintain customer profiles.

• If you don’t have a college or university degree, you are still very welcome to apply as long as you have good experience working in the travel profession for at least 2-3 years
• Sales experience and consulting skills to confidently recommend and cross-sell relevant products and services. Good understanding of travel, life and world geography.
• Computer power is essential, and you use many different tools and systems every day.
• The gift of building long-term customer relationships. Your industry needs the maturity and independence to communicate effectively and respond to demanding requirements.
• Excellent time management and organizational skills. Ability to identify and meet customer needs when time is of the essence.
• Stay resilient and calm in a stressful and ever-changing environment. The ability to respond to the changing demands of work is critical.
• Flexibility in shift work, including night and weekend shifts. Business hours are Monday to Sunday from 17:00 to 08:00.
• Knowledge of air fares and travel technology company Sabre is a plus.
• Excellent written and verbal communication skills. Must be proficient in Chinese and English.
• In accordance with applicable laws and regulations, American Express job offers are conditional upon successful completion of a background verification check.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.