Digitail

Platform Support Engineer

Digitail  •  Iaşi, RO (Hybrid)  •  6 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Iași, hybrid (3 days a week in the office) · Platform and Enablement team · Full time

We are building the AI-native platform that powers modern veterinary care. Vets around the world open Digitail at their first appointment and close it after their last. We are a Series B company working to become the platform that defines how veterinary practices run, worldwide. Product and engineering sit here in Iași, around 40 of us.

What you would own

  • Support the partners building on top of our APIs.
  • Help non-technical colleagues get past engineering issues.
  • Escalate complex engineering issues to the proper product team.
  • Implement automated tools that speed-up what is repetitive.
  • Consistently stay within the agreed SLAs and ensure a high level of transparency on your work.

Who you would work with

You join our Engineering team as part of the Platform and Enablement squad. Senior engineers on the team will mentor you and review your work.

Who we are looking for

This is an opportunity for someone early in their career that wants to grow. If you have some experience with systems exposing APIs, you are a great fit!

  • You write clearly in English to people you have never met, and you have the ability to push back with arguments.
  • You can keep multiple open conversations moving without letting one go silent.
  • You can make an API call on your own: get an OAuth token, work out a 403, use Postman or curl, write some SQL.
  • You are comfortable in a terminal: SSH in, run a command, read a log. You know what a deploy is, you know what Docker and CI are.
  • You use AI tools every day and have built at least one thing with them that gets reused.

You do not need infrastructure experience. In this role you have the opportunity to learn this.

What success looks like in your first year

  • Your stakeholders hear back from you within two business days and no thread goes quiet.
  • By month six you run our sandbox on your own.
  • By month twelve you have shipped a change through CI.

You can read through our Candidate pack to learn more about Digitail and the interview process.

We look forward to hearing from you!

Digitail

About Digitail

Digitail is the leading cloud-based, AI-native platform built to power every part of a veterinary clinic including scheduling & intake, medical records, invoicing, inventory management, and client communication. Trusted by over 10,000 veterinary professionals, Digitail helps teams work smarter, see up to 2× more patients per day, and finally get home on time. With a fleet of 15+ AI Agents, 30+ integrations, and a connected Pet Parent App, Digitail saves clinics 50+ hours a month in administrative work. For more information, please visit digitail.com.

Industry
Veterinary & Animal Care
Company Size
51-200 employees
Headquarters
Atlanta
Year Founded
2016
Social Media