Role Responsibilities

Shape the Platforms That Power Government Services!

Join a team at the forefront of digital transformation and help build, enhance, and support enterprise technology platforms that enable better services for Albertans.

As a Platform Services Officer within the Business and Technology (BTO) branch, you will play a key role in supporting and advancing critical technology platforms used across the Government of Alberta. Working within a collaborative, agile environment, you will contribute to platform enhancements, service improvements, troubleshooting, and the development of scalable, reusable solutions that support business outcomes.

This position reports to the Team Lead, Platform Services and works closely with cross-functional technical teams, business partners, project teams, and stakeholders across government to deliver secure, reliable, and innovative technology services.

Responsibilities

Some of the responsibilities of this position include, but are not limited to:

• Support the ongoing operation, maintenance, and enhancement of enterprise technology platforms.
• Participate in platform upgrades, implementations, and service improvements to ensure reliability, availability, and performance.
• Investigate, troubleshoot, and resolve incidents and service requests in collaboration with technical teams and business stakeholders.
• Develop and maintain technical documentation, operational procedures, standards, and support materials.
• Identify opportunities to improve platform capabilities, service delivery, and operational efficiency.
• Contribute to the design, configuration, and development of platform-based solutions that address business needs.
• Implement changes in accordance with incident, problem, and change management processes.
• Ensure compliance with Government of Alberta IMT policies, security requirements, and audit standards.
• Monitor and support the delivery of technology services, including implementation, operations, and system integration activities.
• Participate in project teams, Agile/Scrum ceremonies, testing activities, and solution evaluations.
• Collaborate with stakeholders to understand business requirements and recommend technology solutions aligned with enterprise standards.
• Stay informed of emerging technologies, industry trends, and best practices to continuously improve services and solutions.
• Support audits, reporting requirements, and service reviews while contributing to continuous improvement initiatives.

Future-Focused Skills Matter

Success in this role requires adaptability, curiosity, and an interest in emerging technologies. Experience with, or a strong interest in, Artificial Intelligence (AI), automation, and data-driven solutions will be valuable in supporting innovation, improving service delivery, and enhancing operational effectiveness.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

Some of the competencies critical for this position are:

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop Networks Proactively building networks, connecting, and building trust in relationships with different stakeholders.
• Systems Thinking The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Requirements:

• A related two-year diploma in Computer Sciences, Information Technology or a related discipline from a recognized post secondary institution.

Equivalencies: Equivalencies will be considered:

• A related one (1) year certification in computer technology or a related discipline from a recognized postsecondary institution and one (1) year of related experience.

Assets:

• ITIL Certification.
• Familiarity with ITIL frameworks and service management best practices.
• ServiceNow experience or an equivalent experience with similar tools.
• Experience supporting, maintaining, and enhancing enterprise technology platforms, applications, or services.
• Experience troubleshooting, analyzing, and resolving technical incidents, service requests, and system issues in a complex technology environment.
• Knowledge of IT Service Management (ITSM) practices, including incident, problem, change, and service request management.
• Experience participating in platform upgrades, implementations, testing, and operational support activities.
• Experience with system integration, platform configuration, application support, and related technology services.
• Knowledge of technology governance, security, compliance, and audit requirements.
• Strong analytical, critical thinking, problem-solving, and decision-making skills, with the ability to identify issues and recommend effective solutions.
• Understanding of enterprise technology environments and the interdependencies between systems and services.
• Experience working within Agile and/or Scrum delivery environments and contributing to technology projects and cross-functional initiatives.
• Strong communication and interpersonal skills, with the ability to convey technical information to diverse audiences and collaborate effectively with stakeholders.
• Strong organizational skills, with the ability to manage competing priorities, meet deadlines, and deliver high-quality results in a fast-paced environment.
• Experience using AI-enabled tools and emerging technologies, coupled with a commitment to continuous learning, innovation, and service improvement.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment: Up to twoPermanent, Full-time positions

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Greater Edmonton or Calgary area (Remote)

This position is eligible for remote work within the Greater Edmonton or Calgary areas; however, candidates must reside in one of these locations to be considered for remote work eligibility.

Final candidates may be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.