Job Description

Our team builds and manages the internal platforms, services and integrations that power Chase's digital channels. We're looking for solution-oriented, commercially minded, technical and customer-focused product managers who thrive in an agile environment and want to help build exceptional user experiences within a diverse and inclusive team.

As a Platform Product Manager at JPMorganChase within the International Consumer Bank, you lead the end-to-end product life cycle for internal platforms that enable teams across the organization to better serve our customers. As a core leader, you act as the voice of both our customers and internal platform users, developing scalable platforms that provide lasting value. You set the long-term vision, guide successful delivery, gather feedback, and drive continuous optimization. Committed to scalability, resiliency, and stability, you work closely with cross-functional teams and vendors to deliver high-quality platform capabilities.

Job responsibilities

• Define the long-term vision, roadmap, and strategic goals for internal platforms and their integrations.
• Analyze and synthesize requirements from stakeholders across Product, Engineering, and other business teams, translating them into detailed requirements for engineers.
• Proactively monitor trends to propose new solutions that better serve customers, and seek optimizations that enhance the internal user experience.
• Collaborate with vendors and manage vendor relationships, integrations, and delivery backlog.
• Provide light project-management oversight, including milestone tracking, risk identification, delivery reporting, and cross-team coordination.
• Define product and platform success metrics, analyze user engagement and feedback, and maintain clear documentation of objectives, roadmaps, metrics, and deliverables.
• Ensure the product prioritizes customer needs, performance, and quality, and meets all regulatory, risk, and control requirements.

Required qualifications, capabilities, and skills

• Experience as a technical/platform product manager, working with backend- and data engineers.
• Experience in a complex software environment, ideally within retail financial services. Skilled at planning, prioritizing, and maintaining product backlogs across internal and vendor integrations.
• Technical fluency: comfort partnering with the Tech Lead on designing journeys, integration patterns, APIs, system architecture, and non-functional scalability requirements.
• Commercial acumen: data-driven decisions when assessing value and building cases for new deliveries or cost optimization.
• Stakeholder management: proven ability to align diverse business and technical teams across regions.
• Strong communication skills, able to explain design, architecture, and roadmap to both technical and business audiences.

Preferred qualifications, capabilities, and skills

• Hands-on experience scaling products and/or platforms across markets.
• Familiarity with customer data management platforms, communications platforms, marketing technology, and content management systems.
• Track record of introducing AI tools into product/engineering environments.