Job Description
We are the TnS-Platform Product team, sitting in TnS-RPR (Risk Prevention and Response), aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders.
Responsibilities:
- Define and drive the product strategy for large-scale Trust & Safety and risk response platforms, balancing operational efficiency, policy enforcement quality, regulatory requirements, and reputational risk management.
- Identify high-impact gaps across the end-to-end risk lifecycle — including detection, triage, escalation, enforcement, investigation, and reporting — and translate ambiguous, rapidly evolving risks into scalable product solutions.
- Lead the development of AI-native and LLM-powered systems that improve reviewer productivity, decision consistency, risk intelligence generation, and automation coverage across global operations workflows.
- Drive end-to-end product execution across multiple workstreams, including problem definition, prioritization, technical design alignment, experimentation, launch strategy, metrics design, and post-launch optimization.
- Partner closely with Engineering, Data Science, Operations, Policy, Legal, Public Relations, Government Relations, and regional teams to align on product priorities and deliver globally compliant, operationally scalable solutions.
- Build systems and frameworks that reduce extreme, reputational, and compliance risks through proactive prevention, intelligent containment, and scalable operational response mechanisms.
- Define product success metrics and operational health indicators, establish monitoring and evaluation frameworks, and continuously improve system quality, automation effectiveness, and response efficiency.
- Stay at the forefront of emerging AI and risk-management technologies, including agentic workflows, retrieval systems, evaluation frameworks, human-in-the-loop architectures, and operational copilots, translating innovation into production-ready capabilities.
- Lead and mentor product managers while influencing cross-functional teams in a fast-moving, high-stakes environment.
